Triage and Early Intervention Officer

Victim Support; Hempstalls; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A charitable organization dedicated to assisting crime victims seeks Triage and Early Interventions Officers in Hempstalls, England. In this role, you will be the first point of contact for victims, prioritizing immediate needs and risk assessments while providing a caring service. Ideal candidates should possess empathy, resilience, and strong organizational skills. The organization offers a flexible work environment, extensive annual leave, and a commitment to diversity and inclusion.

Benefits

Flexible working options

28 days annual leave plus Bank Holidays

Enhanced sick pay allowances

Employee assistance programme

Ongoing training and support

Qualifications

• Excellent organizational skills to manage tasks effectively.
• Ability to handle challenging situations with empathy.
• Personal resilience and adaptability under pressure.

Responsibilities

• Respond to the public helpline for immediate assistance.
• Conduct needs and risk assessments for victims.
• Make safeguarding referrals and facilitate access to crisis services.

Skills

Empathy and compassion

Organizational skills

Resilience

Customer service focus

Job description

We have an exciting opportunity for two Triage and Early Interventions Officers to join the Staffordshire Victim Gateway team, working 37.5 hours a week.

We are looking for driven individuals, able to deliver a fast-paced and high quality service to victims of crime. The role will be responsible for the 'front door' of the service; with immediate need, risk assessment and safeguarding at the forefront of every contact. You will answer the public helpline and assess needs, enabling onward referred to specialist services, where necessary.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the Role

This role is based in our Stoke office where you will be working on a rota basis alongside a small team of TEIOs.

You will be

• Responsible for answering the public helpline
• Responsible for initial contact, needs and risk assessment
• Ensure safeguarding referrals and access to emergency/crisis services

You will need

• Empathy and compassion; a trauma informed approach
• Personal resilience
• Excellent organisational skills

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.