Triage & Admin Assistant

JobStart Scheme; Larne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community advice organization is seeking Triage and Admin Assistants to join their team in Larne, UK. This role focuses on client support and administration, providing valuable experience in a busy advice service. Ideal candidates should have good communication skills, basic IT proficiency, and a willingness to help others. The position offers structured training, flexible hours, and opportunities for personal development.

Benefits

Structured training

Supervision from experienced staff

Opportunities for personal development

Qualifications

• Good communication skills for client interaction.
• Basic IT skills and ability to manage digital tasks.
• Experience working with vulnerable populations.

Responsibilities

• Welcome clients and carry out basic triage.
• Input client details into case management system.
• Manage appointment bookings and maintain calendars.

Skills

Good verbal and written communication skills

Basic IT skills (e.g. email, Word)

Empathetic and professional manner

Ability to follow procedures and work as part of a team

Willingness to learn and take direction

Experience in customer service, admin, or community work

Interest in social justice or supporting vulnerable people

Familiarity with confidentiality and safeguarding principles

Job description

THE EMPLOYER IS: MID & EAST ANTRIM COMMUNITY ADVICE (Larne).Community Advice Mid & East Antrim (CA MEA) is offering opportunities for 2 Triage and Admin Assistants to join our Larne team supporting clients across Mid & East Antrim. This role is designed for someone seeking hands-on experience in a busy advice service, with a strong focus on client support, administration, and personal development.The Triage and Admin Assistant will play a key role in helping clients access the right support quickly and efficiently. You will be the first point of contact for many clients, providing a welcoming and professional service both in person and over the phone. You will assist with booking appointments, maintaining accurate records, and supporting advisors with day-to-day administrative tasks.This is a varied role that offers insight into the workings of a community advice service, including welfare rights, debt advice, and foodbank-based support. You will gain valuable experience in customer service, data handling & administration, safeguarding, and working with vulnerable people. The placement includes structured training, regular supervision, and opportunities to shadow experienced staff. The role is suitable for someone with a positive attitude, willingness to learn, and an interest in helping others. It may lead to further opportunities in advice work, administration, or community support roles.

Responsibilities

• Welcome clients attending appointments or drop-in sessions.
• Carry out basic triage by gathering initial information and checking documentation.
• Input client details into our secure case management system.
• Answer telephone calls, take messages, and direct queries to appropriate staff.
• Manage appointment bookings and maintain calendars.
• Prepare paperwork, scan/upload documents, and support filing systems.
• Assist with digital enquiries and online referrals.
• Help maintain reception areas and ensure client confidentiality.
• Support advisors and volunteers with administrative tasks.
• Participate in training, supervision, and mentoring as part of the development programme.

Skills and Qualifications

• Good verbal and written communication skills.
• Basic IT skills (e.g. email, Word).
• Empathetic, and professional manner.
• Ability to follow procedures and work as part of a team.
• Willingness to learn and take direction.
• Experience in customer service, admin, or community work.
• Interest in social justice, advice services, or supporting vulnerable people.
• Ability to travel between offices or outreach locations (expenses covered).
• Familiarity with confidentiality and safeguarding principles.

Further Information

The Employer is: MID & EAST ANTRIM COMMUNITY ADVICE (Larne).JobStart Opportunity - Working Hours Information.Standard Hours: up to 25 hours per week.Flexible/Reduced Hours: May be available upon approval by a Work Coach.Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.All JobStart participants will receive: A full induction covering our services, policies, and systems. On-the-job training in triage, admin, and client support tasks. Supervision from experienced staff with regular check-ins and feedback. Opportunities to shadow advisors and attend outreach sessions. Support to develop transferable skills for future employment or study. Access to internal and external training relevant to the role (e.g. safeguarding, GDPR, customer service).The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Area: Derry or Londonderry
Closing date: 06 Nov 2025

Area: All of Northern Ireland
Closing date: 07 Nov 2025