Travel Trainer

London Borough of Hounslow; Hounslow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local council in Hounslow is seeking a Travel Trainer to support residents with disabilities in becoming independent travelers. The role involves training, assistance, and communication to ensure resident welfare. Ideal candidates should have knowledge of local transport networks and a passion for making a difference. This position requires an enhanced DBS check and offers a vibrant workplace culture focused on inclusion and growth.

Qualifications

• Good knowledge of local transport networks and bus routes in the London Borough of Hounslow.
• Active role in independently travel training residents using various techniques.
• Willingness to study towards and achieve accredited training.

Responsibilities

• Develop and implement travel training plans for residents.
• Offer physical and emotional assistance to residents.
• Report any issues or concerns to the line manager.

Skills

Good communication skills

Knowledge of local transport networks

Ability to develop relationships

Basic IT systems knowledge

Education

Willingness to achieve accredited training

Job description

About Us

At Hounslow, we would love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About Our Commitment To Diversity And Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It\'s about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

Our Benefits

About The Role

About The Role

This is an exciting opportunity to be part of our award-winning Travel Training Service, part of the Community Provisions service within Children and Adults directorate which provides independent travel training to adults with disabilities using all modes of public transport.

This support is provided by adults with lived experience who are employed as Travel Trainers. The service has been recognized as both unique and innovative and forms an essential part of Hounslow’s personalisation agenda.

We are looking for a dynamic and innovative individual who has good communication skills as well as a passion for making a difference! Taking a genuine interest in our Residents you will be responsible for protecting their welfare and ensuring they are safeguarded from harm at all times.

The Team You’ll Be Working In

As a team, we value diversity in its broadest sense. We\'re committed to creating an inclusive culture where everyone is able to be themselves, give of their best and reach their full potential. We believe that a diverse workforce helps us to better understand our communities and deliver the best services for our residents.

Key Responsibilities

• To work with their line manager to develop and implement travel training plans to support residents to become independent travellers, whilst undertaking necessary training relevant to the post.
• To offer physical and emotional assistance to residents who may require it and taking extra care when assisting residents on or off public transport. Travel Trainers must not move or handle residents beyond their capabilities. Appropriate methods of assistance must be used at all times.
• To be responsible for reporting any incidences, issues and concerns regarding their residents to their line manager as soon as possible.

Additional Responsibilities

• Reporting any challenging needs displayed by residents.
• Promptly communicating any concerns regarding travel for example, lateness, bus diversions, accidents, all changes to the original travel plan.
• Travel Trainers are also responsible for communicating their own lateness and sickness.
• In the event of an emergency, Travel Trainers should contact their manager immediately and give detailed description of what happened.
• To ensure that there is a travel plan for each journey by working with the line manager and sometimes with other Travel Trainers/ team members to complete route plans and risk assessments, whilst working split shifts, Mon-Sun, in line with service provision.

About You

What is expected from the successful candidate:

• To have good knowledge of local transport networks and bus routes within the London Borough of Hounslow and within West London.
• To take an active role in independently travel training residents using a range of training techniques including Training in Systematic Instruction.
• To develop and maintain effective working relationships with residents and other stakeholders and to actively participate in the training of future Travel Training colleagues.
• To deliver a range of training to stakeholders promoting keeping safe in the community, safe travel and independent travelling skills and to undertake other duties commensurate with the grade and scope of the post.
• Must be willing to study towards and achieve accredited training required to be a Travel Trainer. Previous experience of working with people with disabilities is desirable.
• Must be able to demonstrate use of basic IT systems and software with an appetite to learn new systems.

Essential Qualifications

Must be willing to study towards and achieve accredited training required to be a Travel Trainer. Previous experience of working with people with disabilities is desirable.

Essential For The Role

Enhanced DBS check is required for the role.

This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.

Read more about the work you’ll be doing in the Role Profile.

When Interviews Will Be Held And Who To Contact

The key information you need about the role should be in the Role profile, but if you have any further questions about the role, please contact:

Email: Example
Telephone: [phone]

Interviews for this job will be held during week commencing 24/11/2025.

We welcome applications from all suitably qualified candidates and wish to particularly encourage applications from candidates with a learning disability or autism, who are underrepresented within the service.