Travel Support Specialist — Elevate the Traveller Experience

Duffel; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel technology company seeks a candidate for a Travel Operations role in London. You will handle customer queries via email, calls, and live chat while bringing client insights for better product development. Candidates should have at least 3 years of GDS experience, knowledge of air fares, and a customer-centric approach. This position requires working UK business hours and offers a growth-oriented environment, where everyone owns a share of the company. Commitment to diversity in hiring is emphasized.

Benefits

Ownership shares in the company

Support for personal growth

Comfortable working environment

Qualifications

• At least 3 years of experience using a GDS.
• Strong knowledge of air fares, ticketing, re-issues, and refunds.
• Customer obsessed with a passion for delivering exceptional service.

Responsibilities

• First point of contact for customer queries via email, calls, and live chat.
• Bring back client feedback and insights for product improvement.
• Support reconciliation, ADM management, and new team member training.
• Build relationships with travellers and travel sellers.
• Act as escalation point for the Outsource Team.
• May be required to work some weekends.

Skills

Customer service orientation

GDS experience

Knowledge of air fares and ticketing

NDC systems experience

Ability to think outside-the-box

Experience with Zendesk

BSP Link or ARC knowledge

Tools

Travelport

Galileo

Farelogix SPRK

Job description

A leading travel technology company seeks a candidate for a Travel Operations role in London. You will handle customer queries via email, calls, and live chat while bringing client insights for better product development. Candidates should have at least 3 years of GDS experience, knowledge of air fares, and a customer-centric approach. This position requires working UK business hours and offers a growth-oriented environment, where everyone owns a share of the company. Commitment to diversity in hiring is emphasized.