Travel Support Consultant

Travel Trade Recruitment Limited; City of Westminster; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A reputable tour operator in the United Kingdom is seeking a Support Consultant to join their Sales and Customer Service team. This role involves producing accurate documentation, communicating with clients, and managing bookings while providing exceptional customer service. Candidates should have some experience in the Travel & Tourism industry and strong communication skills. The position offers a salary of £25,000 with a flexible hybrid working culture and additional perks.

Benefits

4 weeks annual leave plus bank holidays

Bonus week

Learning Allowance

Opportunity to Work From Anywhere for up to 20 days per year

Paid Parental Leave

Family and Friends travel discounts

Qualifications

• Some experience within Travel & Tourism is desirable.
• Proven commitment to delivering exceptional customer service.
• Strong written and verbal communication skills.
• Excellent organisation and time management skills.
• Positive, proactive and enthusiastic attitude.

Responsibilities

• Produce professional and accurate documentation.
• Communicate with clients via phone and email.
• Run booking reports to confirm readiness for documentation.
• Deliver service that delights customers and drives positive experiences.
• Book travel services and manage brochure distribution.

Skills

Customer service

Communication skills

Time management

Attention to detail

Team collaboration

Job description

Experienced in retail travel and looking to move into the Tour Operator side of the Industry? Recently studied Travel & Tourism and looking for your first role in Travel? Looking for a Monday - Friday / hybrid role? Look no further!

We are working with a reputable Tour Operator based in SW London, who are looking for a Support Consultant to join their Sales and Customer Service team.

The role

Produce professional and accurate documentation within agreed deadlines

Communicate with clients and agents via phone and email to gather all required information ahead of travel

Run booking reports to confirm readiness for documentation

Liaise with Product teams to ensure accuracy for each departure

Deliver service that consistently delights customers and drives positive experiences

Aim for first-time resolution to minimise repeat customer contact

Communicate clearly and proactively to reduce customer effort at every stage

Coordinate with internal departments to fully represent the customer's needs

Honour all commitments to customers with timely follow-up

Liaise with external suppliers and third-party providers

Book travel services and manage brochure distribution and stock levels

Support all departments where required

During peak demand, act as first point of contact to assist with calls and email enquiries

Provide personalised service, recognising individual customer requirements

Accurately capture detailed information using in-house booking systems

About you

Some experience within Travel & Tourism (desirable)

Proven commitment to delivering exceptional customer service

Strong written and verbal communication skills

Excellent organisation and time management

Positive, proactive and enthusiastic attitude

High level of accuracy and attention to detail

Ability to meet deadlines and remain composed under pressure

Self-motivated with the ability to work collaboratively as part of a team

Willingness to take ownership and demonstrate initiative

The package

A starting salary of £25,000

Flexible workplace culture with hybrid working model

4 weeks of annual leave plus bank holidays and a bonus week

Learning Allowance, access funds to use towards your learning and development

Experience our premium products through familiarisation trips

Opportunity to Work From Anywhere for up to 20 days per year

Opportunities for giving back through our One Tomorrow Foundation and volunteer leave

Paid Parental Leave

Employee Assistant Program

Family and Friends travel discounts

Highly engaged team and great company culture

Interested?

Please click APPLY or contact (url removed)