Travel Support Consultant

Travel Trade Recruitment; City Of London; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A reputable Tour Operator in London seeks a Support Consultant to join their Sales and Customer Service team. The role involves producing documentation, communicating with clients, and ensuring excellent customer service. The ideal candidate is self-motivated, detail-oriented, and has some experience in Travel & Tourism. Offering a salary of £25,000, the position features hybrid work, generous leave, and development opportunities.

Benefits

4 weeks annual leave plus bank holidays

Learning Allowance for development

Family and Friends travel discounts

Paid Parental Leave

Qualifications

• Experience in Travel & Tourism is desirable.
• Strong written and verbal communication skills required.
• High level of accuracy and attention to detail necessary.

Responsibilities

• Produce professional and accurate documentation within deadlines.
• Communicate with clients and agents to gather travel information.
• Deliver exceptional customer service at all times.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Teamwork

Job description

Experienced in retail travel and looking to move into the Tour Operator side of the Industry? Recently studied Travel & Tourism and looking for your first role in Travel? Looking for a Monday - Friday / hybrid role? Look no further!

We are working with a reputable Tour Operator based in SW London, who are looking for a Support Consultant to join their Sales and Customer Service team.

The role:

• Produce professional and accurate documentation within agreed deadlines
• Communicate with clients and agents via phone and email to gather all required information ahead of travel
• Run booking reports to confirm readiness for documentation
• Liaise with Product teams to ensure accuracy for each departure
• Deliver service that consistently delights customers and drives positive experiences
• Aim for first‑time resolution to minimise repeat customer contact
• Communicate clearly and proactively to reduce customer effort at every stage
• Coordinate with internal departments to fully represent the customer's needs
• Honour all commitments to customers with timely follow‑up
• Liaise with external suppliers and third‑party providers
• Book travel services and manage brochure distribution and stock levels
• Support all departments where required
• During peak demand, act as first point of contact to assist with calls and email enquiries
• Provide personalised service, recognising individual customer requirements
• Accurately capture detailed information using in‑house booking systems

About you:

• Some experience within Travel & Tourism (desirable)
• Proven commitment to delivering exceptional customer service
• Strong written and verbal communication skills
• Excellent organisation and time management
• Positive, proactive and enthusiastic attitude
• High level of accuracy and attention to detail
• Ability to meet deadlines and remain composed under pressure
• Self‑motivated with the ability to work collaboratively as part of a team
• Willingness to take ownership and demonstrate initiative

The package:

• A starting salary of £25,000
• Flexible workplace culture with hybrid working model
• 4 weeks of annual leave plus bank holidays and a bonus week
• Learning Allowance, access funds to use towards your learning and development
• Experience our premium products through familiarisation trips
• Opportunity to Work From Anywhere for up to 20 days per year
• Opportunities for giving back through our One Tomorrow Foundation and volunteer leave
• Paid Parental Leave
• Employee Assistant Program
• Family and Friends travel discounts
• Highly engaged team and great company culture

Interested?

Please click APPLY or contact [e-mail]