Travel Sales Manager

Sundowner Holidays; Shoreham-by-Sea; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A travel consultancy is seeking a Sales Manager in Shoreham-by-Sea to lead and develop a team of travel consultants. The ideal candidate will have extensive experience in tailor-made travel, proven coaching abilities, and a strong focus on client satisfaction. This role offers opportunities to shape a supportive team and enhance the client experience. Working options include hybrid arrangements after initial onboarding.

Benefits

Supportive team environment

Opportunities for career growth

Options for hybrid working after initial period

Qualifications

• Experienced tailor-made travel specialist with strong destination knowledge.
• Natural coach or mentor passionate about developing others.
• Confident in managing KPIs and driving team performance.

Responsibilities

• Lead and support a team to exceed sales targets.
• Coach and mentor new and experienced team members.
• Monitor performance and provide feedback.
• Identify training needs and coordinate development.
• Enhance sales processes for efficiency.
• Collaborate with Operations for seamless client experiences.
• Contribute to recruitment and onboarding.

Skills

Tailor-made travel specialist

Coaching and mentoring

Commercial awareness

Client-focused sales

Collaboration skills

Job description

We’re looking for a Sales Manager to lead, develop, and motivate a small team of travel consultants — ranging from seasoned experts to those new to the industry. You’ll inspire confidence, nurture talent, and help the team deliver outstanding tailor‑made holidays that delight our clients and drive our growth.

ABOUT US

Creating Memories: We believe that memorable moments make the perfect holiday — a story shared around a campfire, a street‑food stall on a busy corner, a beautiful sunset. We build our trips around authentic experiences and carefully chosen boutique hotels and luxury hideaways.

Real Travel Experts: Our team truly love travel. They know the exceptional guides, the best places to stay, and the authentic details that make each trip unforgettable.

It’s All About Our Clients: We aim to surpass expectations at every step, which is why we have so many repeat clients, word‑of‑mouth referrals, and a 99% five‑star Trustpilot rating.

THE ROLE

As Sales Manager, you will:

• Lead and support a team of travel consultants to reach and exceed sales targets.
• Coach and mentor team members at all levels — helping new starters grow and experienced consultants excel.
• Monitor performance and provide constructive feedback and guidance.
• Identify training needs and deliver or coordinate ongoing development.
• Enhance sales processes to ensure efficiency and an outstanding client experience.
• Collaborate closely with Operations to ensure smooth handovers and seamless holidays.
• Contribute to recruitment and onboarding as the team grows.

KPIs

• Team sales target achievement
• Individual performance improvement
• Client satisfaction and feedback
• Team training and skills growth
• Employee engagement and retention

ABOUT YOU

You’ll thrive in this role if you are:

• An experienced tailor‑made travel specialist with strong destination and product knowledge.
• A natural coach or mentor, passionate about developing people and helping them succeed.
• Commercially aware, confident in managing KPIs and driving performance.
• Client‑focused, with a deep understanding of consultative, relationship‑based sales.
• Collaborative and approachable, able to bring out the best in others.
• Previous sales management experience is ideal — but if you’re a Senior Travel Consultant or Team Leader ready for the next step, and you have extensive tailor‑made travel experience, we’d love to hear from you.

❤️ Why You’ll Love Working With Us

A supportive team who share your passion for travel.

A company that values authenticity, creativity, and client care.

Opportunities to shape and grow a team that delivers exceptional experiences every day.

Interested?

Send us your CV and tell us a bit about your approach to leadership and what makes great tailor‑made travel.

Location: Modern office in central Shoreham‑by‑Sea (5 minutes to rail and bus links). Working 2 days at home per week is an option. However, new employees would need to commit to being full‑time in the office for the first 2 months.

To apply, send your CV to:

Jo Shuttleworth

[e-mail]

01273 923100

Keywords: Travel Consultant, Tailormade travel, Tour operator, Travel Sales Manager