Travel Retail Branch Manager — Lead Sales & Service

dnata Travel; Knutsford; On-site; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Travel discounts

25 days annual leave

Pension scheme

Life assurance

Healthcare options

Job summary

Travelbag, part of the dnata Travel family, invites applications for a Branch Manager in Knutsford. You will lead a high-performing sales team, deliver strong customer service, and manage local operations and budgets. The role emphasizes hands-on leadership, KPI delivery, and brand-aligned excellence across retail and service channels.

The position offers full-time hours (37.5h/week), a competitive salary with performance-based incentives, and career development within a growing travel group.

Qualifications

• Experience at a strategic level in inbound sales, including retail or call centre environments.
• Strong operational management background with cost control and budget awareness.
• Industry familiarity with travel and holidays products.
• Solid commercial mindset with ability to manage revenue and costs.
• Proven people leadership and development capabilities.
• Ability to set and monitor KPIs and performance metrics.
• Effective communication and teamwork skills.

Responsibilities

• Lead sales performance to maximise revenue while upholding brand standards.
• Manage day-to-day operations, budgeting and local supplier relationships.
• Drive local marketing and customer experience initiatives.
• Coach and develop team members to deliver high service levels.
• Collaborate with departments to implement new working methods and tech.
• Monitor reports and act on insights to improve performance.

Skills

Inbound sales leadership

Operational management

Travel industry experience

Commercial awareness

Resource optimization

People management

KPI setting

Communication skills

Team coaching

Tools

MS Office

Job description

Travelbag, part of the dnata Travel family, invites applications for a Branch Manager in Knutsford. You will lead a high-performing sales team, deliver strong customer service, and manage local operations and budgets. The role emphasizes hands-on leadership, KPI delivery, and brand-aligned excellence across retail and service channels.

The position offers full-time hours (37.5h/week), a competitive salary with performance-based incentives, and career development within a growing travel group.