Travel Operations & Guest Care Specialist (Hybrid, London)

Travel Trade Recruitment; Greater London; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A recruitment agency in the travel sector is looking for an Operations & Customer Care Executive in London. Key responsibilities include managing service bookings, supplier relationships, and client communication. Candidates need fluency in English and a second language (preferably Italian or Spanish), alongside a minimum of 1 year experience in group operations. The role offers a salary between £28,000 and £33,000 and a hybrid working model.

Qualifications

• Experience in a UK and Ireland inbound operator in a groups operations role.
• Ability to communicate clearly and concisely, both orally and in writing.
• Excellent problem-solving abilities.

Responsibilities

• Read and understand the technical itinerary to ensure all details are correct.
• Identify suitable products for client itinerary finalization.
• Ensure services are booked correctly and confirmed by suppliers.
• Negotiate terms and manage supplier relations.
• Keep group files and operations system organized and up to date.

Skills

Fluency in English

A second language (Italian, Spanish)

1 year experience in groups operations role

Good knowledge of the UK as a destination

Effective communication skills

Ability to adapt and be flexible

Problem-solving skills

Teamwork abilities

Strong organizational skills

Job description

A recruitment agency in the travel sector is looking for an Operations & Customer Care Executive in London. Key responsibilities include managing service bookings, supplier relationships, and client communication. Candidates need fluency in English and a second language (preferably Italian or Spanish), alongside a minimum of 1 year experience in group operations. The role offers a salary between £28,000 and £33,000 and a hybrid working model.