Travel Operations Executive - Carrier

Kuoni; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A luxury travel company in Manchester seeks a Travel Operations Executive to manage bespoke travel itineraries and ensure exceptional customer service. This pivotal hybrid role involves liaising with top luxury travel suppliers and delivering inspiring travel documentation. Candidates should be organized, possess strong communication skills, and have a passion for customer service. Previous experience in travel operations is a plus, with proficiency in Microsoft Office and tools like Dolphin and Galileo GDS being beneficial.

Qualifications

• A passion for delivering exceptional customer service with meticulous attention to detail.
• Highly organized, with the drive to meet deadlines and manage multiple priorities.
• Excellent written and verbal communication skills, capable of engaging with high‑net‑worth clients.

Responsibilities

• Manage all pre‑departure arrangements, liaising with global suppliers.
• Reserve and amend flights, hotels, and transport arrangements.
• Communicate with travel agents, clients, and internal teams.

Skills

Customer service

Attention to detail

Organizational skills

Problem solving

Communication skills

Proficient in Microsoft Office

Tools

Dolphin

Galileo GDS

Job description

Travel Operations Executive - Carrier

Carrier, a brand of DERTOUR UK, are looking for a Travel Operations Executive to join their team.

Location: Didsbury

Contract Type: Permanent, Full Time, Hybrid – minimum of 3 days in the office per week (Monday – Friday)

Are you wanting to start a career in Travel or are you currently a Travel Agent or Operator looking to step away from Sales? If so this role could be for you.

Carrier is a chic and sophisticated brand that embodies a world of beauty and elegance, and now is an ideal time to join this award‑winning team!

As one of the finest travel businesses in the luxury sector, they have been recognised as ‘Luxury Operator of the Year’ for the last six consecutive years, and are four‑time winners of ‘Luxury Team of the Year’, all voted for by industry experts.

This role is based in Didsbury with a requirement of a minimum of 3 days in the office per week.

To apply please submit your CV and cover letter or send directly to

We are dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported. To ensure everyone has an equal opportunity throughout the application process, we welcome you to get in touch. Our team is here to assist you at every step, whether you require additional information, or support to navigate the application process. We believe that promoting diversity and inclusion enriches our organisation, and we are committed to helping all candidates showcase their talents and potential.

Role Overview

Based at Carrier’s stylish head office in Didsbury, Manchester, this pivotal role is at the heart of delivering exceptional service to our discerning clientele. You will be responsible for managing all aspects of bespoke travel itineraries, collaborating with the world’s leading luxury travel suppliers to ensure every detail is flawlessly executed.

With a focus on enhancing the customer journey, you will help create elevated touchpoints that enrich the client experience from start to finish. You’ll also prepare and deliver accurate, beautifully presented travel documentation that informs, excites, and builds anticipation.

At Carrier, we believe in creating a workplace where people feel inspired, supported, and proud of the work they do. We bring beauty into everything we do, make every moment count, always have each other’s backs, and connect with heads and hearts. This role is a unique opportunity to be part of a luxury travel brand where excellence is the standard, values are lived every day, and no two days are the same.

Areas of Responsibility

• Manage all pre‑departure arrangements, liaising with global suppliers to confirm services
• Reserve and amend flights, hotels, and transport arrangements with precision and care
• Reconfirm special requests and services with suppliers to ensure seamless delivery
• Create accurate, inspiring client documentation that reflects our commitment to beauty and detail
• Communicate clearly and empathetically with travel agents, clients, and internal teams
• Produce and maintain reports on client departures and arrivals
• Reconcile supplier invoices against confirmed arrangements to ensure accuracy
• Collaborate with colleagues, always having each other’s backs to manage team workload and meet shared goals

You Will Have

• A passion for delivering exceptional customer service with meticulous attention to detail
• A logical thinker and confident problem solver who connects with both heads and hearts
• Highly organised, with the drive to meet deadlines and manage multiple priorities
• Calm and self‑assured under pressure, with a flexible and proactive approach
• Excellent written and verbal communication skills, with the ability to engage confidently with high‑net‑worth clients and agents
• Proficient in Microsoft Office, including Outlook, Word, and Excel
• Desirable but not essential: Previous experience in a travel operations or reservations role, and familiarity with systems such as Dolphin and Galileo GDS

For more information on careers at Carrier, please visit :

Carrier – Didsbury – Department: Carrier – Reservations & Operations – Job Title: Travel Operations Executive – Carrier – City: Didsbury – Country: United Kingdom