Travel Experience Counselor II

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A global travel management company is seeking a Travel Experience Counselor II in the UK. This role involves creating travel arrangements and providing exceptional support to corporate travelers, ensuring a safe and enjoyable journey. The ideal candidate will have over 2 years of experience in travel consulting, strong communication skills, and a passion for service excellence. The position is open to UK residents with at least 5 years of residency.

Qualifications

• 2+ years of experience as a Travel Consultant or 5 years in customer service.
• Advanced GDS knowledge required.
• Passion for high-quality customer service.

Responsibilities

• Create travel arrangements (air, hotel, car, rail).
• Ensure reservations meet client standards.
• Offer insightful recommendations to improve traveler experience.

Skills

Customer service

GDS knowledge (Sabre or Amadeus)

Verbal communication

Teamwork

Problem-solving

Positive attitude

Job description

Travel Experience Counselor II (25000095)

Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is “yes”, we should talk.

Many of the world’s best known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe and secure business travel experience.

Be at the heart of our business

As a Business Travel Consultant, you will provide outstanding customer service to corporate travelers before, during and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

And as part of the Traveler Experience organization, you’ll be at the forefront of providing that exceptional experience. Beyond making bookings, you’ll play a key role in delivering a safe and enjoyable journey to our clients’ traveling employees.

On a day-to-day basis, you will:

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of booking from simple ones to complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Make changes or solve any issues that might occur during or before the travel
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date

Qualifications

Experience and Education

• 2 or more years’ experience working as a Travel Consultant (or 5 years in other customer service industry)
• Advanced knowledge of GDS (Sabre or Amadeus)
• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
• Good verbal and written communication skills
• Strong teamworking skills
• A positive, “can do” attitude
• Willingness to learn and grow

Successful candidate MUST have be a UK residents for a least 5 Years.

#LI-SV
#LI-remote

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.