Travel Customer Services Consultant

Trades Workforce Solutions; Keswick; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading travel solutions company in Keswick is seeking a part-time Travel Customer Services Consultant to oversee cleanliness standards and manage supplier relationships. This role offers £12.94 per hour for 22.5 hours per week, along with 25 days of vacation and other benefits such as travel discounts and perks. Ideal candidates will have customer service experience and a UK driving licence. Join us to enhance guest experiences within the travel and tourism industry.

Benefits

25 days holidays plus bank holidays

Casual dress

Access to travel discounts

Perkbox membership

Career growth opportunities

Support for personal wellbeing

Long service rewards

Qualifications

• Experience in customer service or cleaning/housekeeping roles preferred.
• Full, clean UK driving licence required.
• Passion for quality and excellence.

Responsibilities

• Ensure properties meet cleanliness standards with cleaning teams.
• Maintain operational excellence across properties.
• Train third-party cleaners on high cleaning standards.
• Address guest feedback on cleanliness.
• Liaise with property owners for improvements.

Skills

Customer service experience

High attention to detail

Proactive and adaptable

Data analysis for decision making

Job description

Travel Customer Services Consultant required on a part time basis working 22.5 hours a week for the UK’s leading, largest and most established specialist travel company within staycation and holiday rentals based in their Keswick Operations Office. Working as a Property Assistant ensuring guest experience offers excellent quality and service through managing relationships with suppliers such as housekeepers and cleaners, plus other 3rd party suppliers.

What will I be doing as a Travel Customer Services Consultant:

• You’ll be Reporting to the Regional Operations Manager, you’ll ensure properties meet their high cleanliness standards, working with third-party cleaning teams to create outstanding guest experiences.
• You’ll play a key part in maintaining operational excellence across their portfolio in and around Keswick.
• This role is perfect for someone who thrives in a hands‑on, fast‑paced environment and enjoys building strong local teams that deliver exceptional service.
• Manage and support a team of third‑party cleaners
• Set and maintain high cleaning standards across properties, and ensuring cleaners are appropriately trained.
• Ensuring guest feedback on cleanliness is addressed appropriately.
• Liaise with property owners to suggest improvements
• Ensuring there is an appropriate supply of cleaners, for both present and future needs.
• Use data to drive quality, efficiency, and cost improvements

Benefits of the Travel Customer Services Consultant role:

• £12.94 per hour
• Working 22.5 hours a week, 9am - 5pm, Mon – Sat – You must be able to work Saturdays.
• 25 days holidays plus bank holidays – pro‑rated.
• Casual dress.
• Access to travel discounts for you, friends, and family
• Perkbox membership – enjoy shopping perks, discounts & treats
• The company invest in your career growth with ample opportunities for development across Europe.
• Support via MetLife for personal wellbeing
• Long service rewards and refer‑a‑friend bonuses

What do I need to apply for the Travel Customer Services Consultant role:

• Ideally you will have experience of working within a customer services, housekeeping or cleaning role however we will consider individuals that are looking for their first career opportunity within the travel & tourism industry.
• A full, clean UK driving licence
• High attention to detail and a passion for quality
• Proactive and adaptable, with a creative approach to problem‑solving
• Confident using data to inform decisions

Interested?

For more information about this Travel Customer Services Consultant role and to find out more about this leading cottage and holiday let company we are recruiting for in Keswick please apply ASAP.