Travel customer representative

Getaway Travel Agency; City of Edinburgh; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel service provider is seeking a Travel Customer Representative to assist clients throughout their travel journey. This position involves outstanding communication skills, customer service experience, and a passion for travel. The role is 100% remote, offering flexible scheduling and various benefits. If you're enthusiastic about travel and enjoy helping others, we want to hear from you!

Benefits

100% remote work with flexible scheduling

Opportunities for growth

Travel perks

Supportive team environment

Qualifications

• Excellent verbal and written communication skills are essential.
• Experience in customer service, preferably in travel or hospitality.
• Must be organized, dependable, and proactive.
• Must be comfortable learning new technology and booking platforms.
• A passion for travel and helping others is a must.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about travel documents and policies.
• Follow up with clients to confirm trip details.
• Handle concerns and complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive and detail-oriented

Comfortable with technology

Passion for travel

Job description

About the job: Travel Customer Representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!