Travel Cruise Sales Consultant

Antella Travel Recruitment; City Of London; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A luxury travel consultancy in Central London is seeking a Travel Cruise Sales Consultant to manage bookings for discerning clients. The ideal candidate will have experience in reservations and customer service within the luxury travel industry, with a focus on attention to detail. Competitive salary up to £35,000 depending on experience, along with excellent benefits such as hybrid working and 23 days of holiday.

Benefits

Company-based bonus

23 days holiday + 8 bank holidays

Family trips

Pension

Hybrid working

Qualifications

• Must have experience dealing with top-end clients in the travel industry.
• Focus on attention to detail while working under pressure.

Responsibilities

• Book all aspects of the client's cruises and amend existing reservations.
• Check availability and confirm cruise options available.
• Deal with pre-departure or post-holiday queries.
• Process guest information and special requests.
• Work to targets while delivering excellent customer service.

Skills

Previous reservations or customer service experience

Ability to develop rapport with a discerning client base

Good telephone manner and communication skills

Good customer service skills

Job description

Travel Cruise Sales Consultant

Base Salary to £35,000 depending on experience. Bonus and Great Benefits.

Hybrid - Central London.

Our client, a luxury cruise specialist, is a customer service focused cruise consultant who has experience dealing with top‑end discerning clients. They are an award‑winning cruise operator selling some of the world's most luxurious cruise operators and have a reputation for delivering excellence.

The role involves dealing with cruise travel requests and making bookings from both new and repeat clients.

Candidates must have previous reservations and customer service skills gained within the travel industry selling a luxury travel product with a focus on attention to detail whilst working under pressure.

Monday to Friday working hours, one Saturday per month. No Sundays or Bank Holidays.

Travel Cruise Consultant Duties and Responsibilities

• Book all aspects of the client's cruises as well as amend existing reservations.
• Check availability and confirm cruise options available.
• Deal with any pre‑departure or post‑holiday queries.
• Process guest information and special requests.
• Work to targets while delivering excellent customer service.

Travel Cruise Consultant Skills and Attributes

• Previous reservations or customer service experience dealing with top‑end clients within the travel industry.
• Ability to develop rapport with a discerning client base.
• Good telephone manner and communication skills.
• Good customer service skills.

Salary Benefits

• Salary up to £35,000 (negotiable depending on experience).
• Company‑based bonus.
• 23 days holiday + 8 bank holidays.
• Family trips.
• Pension.
• Hybrid working.

For a full confidential discussion on this Travel Cruise Consultant role, please apply. A member of the team will be in contact to discuss your application.