Travel Coordinator / Receptionist

GIA Consultancy Limited; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading law firm in Manchester is seeking a Travel Coordinator / Receptionist to manage travel arrangements and reception services. The role includes booking travel, greeting clients, and supporting office operations. Ideal candidates should have prior reception experience, excellent communication skills, and strong attention to detail. This full-time position offers competitive salary and benefits, with opportunities for professional development.

Benefits

25 days holiday

Office closure for Christmas and New Year

Range of benefits from a leading law firm

Qualifications

• Previous admin and reception experience is essential.
• Able to work proactively and use initiative when managing tasks.
• Willingness to learn and be flexible in supporting all role elements.

Responsibilities

• Book all travel on trains, planes, and hotels using travel booking software.
• Deliver a quality reception service to clients and employees.
• Maintain the Reception area and meeting rooms' appearance.
• Meet and greet clients in a friendly and professional manner.

Skills

Excellent verbal and written communication skills

Strong attention to detail

Strong customer service skills

Good computer skills (Outlook, Microsoft Word, Excel)

Job description

Are you an organised and efficient Receptionist or Travel Co-ordinator looking for a challenging and rewarding opportunity based in the centre of Manchester?

Travel Coordinator / Receptionist

An excellent opportunity has arisen for an experienced Receptionist to develop their existing skill set by joining as a Travel Coordinator / Receptionist at successful, full-service law firm based in Spinningfields, Manchester on a full-time, permanent basis.

This role will support the day-to-day running of the firm, by managing and coordinating all travel needs. You will book all travel and accommodation for the firm, as well as gain experience assisting the Facilities Operation Manager with the management of the firm's fleet vehicles.

While working as part of the Reception team you will also support the business as and when required, providing cover for lunch breaks, holidays, and busier periods. This will include greeting clients, booking and setting up meeting rooms, and assisting with events.

This is a versatile role which will allow the right candidate to build on their existing experience whilst also trying something new and varied. You will interact with colleagues at all levels and help us to provide a first-class client service. We are therefore looking for a friendly, welcoming individual with exceptional communication skills, so previous office / reception experience is essential.

This is a full-time on-site role (35 hours a week). Flexibility on shift pattern may be required at times.

Job Duties and Responsibilities

Travel Coordinator Responsibilities

• Book all travel on trains, planes and hotel accommodation via our travel booking software system
• Maintain filing system of all travel bookings via Microsoft Outlook Mailbox
• Apply refunds and amendments to all travel bookings as and when required
• Co-ordinate group events accommodation and travel bookings
• Produce weekly / obligatory reports via our travel booking software system

Receptionist Responsibilities

• Deliver a quality professional reception service to the firm's clients, partners, and employees at all times
• Maintain the Reception area housekeeping to ensure that it is always tidy and professional looking, including set-up and clear down of meeting rooms
• Meet and greet clients and visitors in a warm, friendly and professional manner
• Assist with meeting room booking requests as and when required
• Ensure catering and conference call / AV requirements are provided for each room booking, as necessary
• Answer incoming telephone calls and redirect to the appropriate person, taking accurate, clear telephone messages, and passing on to the relevant person in a timely fashion as and when required

Knowledge, Skills and Experience Required

• Previous admin and reception experience
• Excellent verbal and written communication skills
• Able work proactively and use initiative when managing tasks
• A willingness to learn and be flexible to support each element of the role
• Strong attention to detail
• Strong customer service skills
• Polite with a calm, professional manner and a positive solution outlook
• Good computer skills (including Outlook, Microsoft Word, and Excel)

The Rewards

• Competitive basic salary
• 25 days holiday plus office closure for Christmas and New Year
• Range of benefits as expected with leading law firm

Apply today for immediate consideration