Travel Consultant - Music Industry

Rockpool Recruitment Limited; Bath; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

25 days holiday

Gym membership

Birthday off

Exclusive guestlist & ticket access

Job summary

Rockpool Recruitment is seeking a Senior Travel Specialist for the Music Industry. Based in London or remote UK, you will manage travel for world-renowned artists, handling complex bookings with Galileo GDS while maintaining VIP service standards.

You will build relationships with artists, management, and partners, mentoring junior staff and delivering seamless, stress-free itineraries in a fast-paced environment.

Qualifications

• 3 - 4 years' experience in travel management / business travel, preferably in entertainment/music or sports clients.
• Proven track record in client management delivering VIP service.
• Strong problem-solving skills under pressure.
• Eye for detail to ensure smooth travel arrangements.
• Excellent communication and interpersonal skills to liaise with artists, managers, and partners.

Responsibilities

• Handle complex travel arrangements including flights, accommodation, ground transport, and VIP services.
• Manage a portfolio of high-profile artists ensuring seamless travel plans.
• Use Galileo GDS to book, modify, and troubleshoot itineraries with precision.
• Build strong industry relationships with artists, management teams, and travel partners.
• Provide exceptional service with last-minute requests and itinerary changes.
• Mentor junior team members and share best practices.

Skills

VIP client handling

High-pressure environment

Communication

Attention to detail

Tools

Galileo GDS

Job description

Senior Travel Specialist (Music Industry) - London, UK or Remote UK

An exciting and rare opportunity has arisen for an experienced Senior Business Travel Specialist to join a leading travel management firm specialising in the music and entertainment industry. This role is perfect for someone with a passion for travel logistics and a keen understanding of the fast-paced demands of high-profile clients. If you have strong GDS expertise (Galileo essential) and thrive in a dynamic, high-pressure environment, this could be the perfect next step in your career.

What Will I Be Doing?

As a Senior Travel Specialist, you'll be responsible for managing travel for world-renowned artists and their teams. Your day-to-day tasks will include:

• Handling complex travel arrangements - including flights, accommodation, ground transport, and VIP services.
• Managing a portfolio of high-profile artists - ensuring their travel plans are seamless and stress-free.
• Using Galileo GDS - booking, modifying, and troubleshooting itineraries with expert precision.
• Building strong industry relationships - working closely with artists, management teams, and travel partners.
• Providing exceptional service - ensuring last-minute requests and itinerary changes are handled effortlessly.
• Mentoring junior team members - sharing knowledge and best practices in the industry.

What Experience Do I Need?

• 3 - 4 years' experience in travel management / Business Travel, ideally experience handling high-profile entertainment / Music clients or Sports Clients
• Expertise in Galileo GDS, including complex booking modifications, reissues, and refunds.
• A proven track record in client management - delivering outstanding service to VIP customers.
• Strong problem-solving skills - the ability to stay calm and efficient under pressure.
• An eye for detail - ensuring all travel arrangements run smoothly.
• Excellent communication and interpersonal skills - to liaise confidently with artists, managers, and partners.

What Else Do I Need to Know?

This is a full-time hybrid role, based in London, with a mix of office and remote work although fully remote would be potentially be considered

Excellent Salary

Exclusive guestlist & ticket access to some of the biggest events in the world.

25 days holiday (increasing with tenure) plus your birthday off.

Gym membership

If you're an experienced travel specialist who thrives in the fast-paced world of music and entertainment, this is your chance to work behind the scenes ensuring artists get where they need to be.