Travel Consultant

East of England Cooperative; Broadland; On-site; GBP 22,000 - 30,000; Full time

Job summary

A regional cooperative in Broadland is seeking an enthusiastic Travel Consultant to create memorable travel experiences. Responsibilities include building customer relationships, planning detailed itineraries, and leveraging technology for bookings. Ideal candidates are passionate about travel, possess excellent communication skills, and can adapt to trends. This role offers competitive pay and various employee perks like discounts, holidays, and flexible working arrangements.

Benefits

Competitive rates of pay

20% discount in food stores

22 days holiday

5% employer pension contribution

Death in service benefit

Enhanced family leave

Award-winning training opportunities

Financial wellbeing support

Employee Recognition Scheme

Free remote GP service

Responsibilities

• Build meaningful connections with customers.
• Ensure details are meticulously planned in itineraries.
• Assist customers in discovering unique travel destinations.
• Navigate travel systems and manage bookings accurately.
• Set a standard for professional conduct in the industry.

Skills

Exceptional communication skills

Tech-savviness

Attention to detail

Passion for travel

Flexibility and adaptability

Problem-solving skills

Good Sales acumen

Job description

Come and join our team!

We are seeking an enthusiastic Travel Consultant to join our vibrant Travel Team! As a Travel Consultant, you will have the opportunity to create exciting, unforgettable travel experiences for our customers. If you have a passion for travel and enjoy connecting with people, this role is perfect for you. Get ready to embark on a thrilling journey as you help our customers plan their dream holiday!

Want to know more? Take a look at our job description attached to the bottom of this webpage.

Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

What you’ll be doing

• Build meaningful connections: Showcase your exceptional interpersonal and customer service skills to forge strong relationships with our young customers. Your friendly and approachable demeanour will make them feel comfortable and confident in your ability to create memorable travel experiences.
• Attention to the little things: With your keen attention to detail, you'll ensure that every aspect of our customers' itineraries is carefully planned and executed. From flights and accommodations to activities and local recommendations, you'll leave no stone unturned to provide a seamless and extraordinary travel experience.
• Fuel your wanderlust: Your genuine interest in travel will shine through as you assist our customers in discovering the most exciting and off-the-beaten-path destinations. Share your travel knowledge, provide insider tips, and help create itineraries that cater to their unique interests and preferences.
• Tech-savvy and numerically inclined: Your strong IT, literacy, and numerical capabilities will come in handy as you navigate our cutting‑edge travel systems, effortlessly manage bookings, and ensure accuracy in all financial transactions. Embrace the digital age and leverage technology to enhance the travel planning experience.
• Be a trendsetter: Your professional conduct and appearance will set the standard for excellence in the travel industry. Show off your style and adaptability to resonate with your customers while maintaining a polished and professional manner.

The person we are looking for

• Exceptional communication skills
• Tech‑savviness
• Attention to detail
• Passion for travel
• Embrace modern trends and styles
• Flexibility and adaptability
• Problem‑solving skills
• Good Sales acumen

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award‑winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.