Travel Consultant

Concentrix; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global customer service company is seeking an experienced Travel Consultant for their Belfast office. This full-time role involves supporting corporate clients with travel arrangements, requiring strong communication and customer service skills. Ideal candidates will have at least 2 years of relevant experience and a technical mindset. The position offers flexibility in work hours and competitive pay including bonuses.

Benefits

Fortnightly pay

28 days paid holidays

Free onsite Gym

Healthcare cover

UNUM Dental cover

Qualifications

• Minimum of 2 years sales OR customer service experience.
• Ability to communicate effectively with diverse customers.
• Strong technology navigation skills.

Responsibilities

• Support corporate travelers with their travel needs.
• Make outbound calls and respond to customer requests.
• Resolve customer issues with professionalism.

Skills

Sales experience

Customer service experience

Technical skills

Excellent communication skills

Typing skills

Knowledge of countries

Basic maths skills

Job description

Overview

Job Title: Travel Consultant

We're searching for experienced Travel Consultants to join our team delivering quality customer care to business travelers.

• Location: Belfast City Centre, 49 East Bridge Street, Belfast BT1 3NR.
• Contract: Full-time permanent role, contracted to 40 hours per week.
• Hourly rate: Starting £12.25 per hour, rising to £12.70 after probation (3 months after training).
• Bonus potential: up to £150 per month available from 9 weeks.
• Hours: Fully flexible between 7am – 10pm, Monday to Friday, with potential weekend work.

As a Travel Consultant, you will be responsible for sourcing flights, hotels, and trains before and during corporate customers' business trips. You'll ensure they fly with ease, arrive refreshed and alert for meetings, and return home on time to their families and friends.

Benefits on offer

• Fortnightly pay.
• Bonus earning opportunities.
• 28 days paid holidays plus option to buy holidays.
• Free onsite Gym and Yoga Studio.
• Excellent transport links, with Lanyon Place Station a 2-minute walk from site.
• Refer a friend incentive – earn up to £500 per successful starter plus additional monthly incentives.
• Employee Assist Program - a range of support and resources, accessed free.
• PUREGYM Discount & 0% joining fee.
• Discount on car and home insurance with AXA.
• Free healthcare cover for you and your dependents with pension (after one year).
• UNUM Dental cover - comprehensive cover enabling you to claim back costs of dental care for you and your dependents.

Responsibilities

• Support for corporate travellers.
• Answer incoming calls and/or make outbound calls corresponding with travel customers currently traveling or interested in purchasing/researching travel by following standard scripts and procedures.
• Greet and converse with customers in a courteous, friendly, and professional manner.
• Respond to email/chat requests providing service and support in line with client standards.
• Accurately answer general travel and site related questions.
• Accurately track and report call types and service issues, raising cases with related departments to resolve issues.

What you’ll need

• A minimum of 2 years sales OR customer service experience in one place of employment.
• A great attitude and an ability to talk to people at all levels.
• A technical mindset – you will need to have a strong understanding of technology & be able to navigate multiple systems whilst dealing with a customer.
• Excellent English written, verbal & communication skills.
• Strong typing skills with accurate punctuation & grammar.
• Good knowledge of countries around the world.
• Basic maths skills required.
• Experience within the travel industry is preferred but not mandatory.

We can teach you the rest!

What are you waiting for? We can't wait to meet you!

Apply now and one of our friendly recruiters will take you through our straightforward recruitment process! It's that simple.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: GBR Belfast - Maysfield

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