Travel Claims Advisor - Hybrid, Growth & Wellbeing

Charles Taylor; Christchurch; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading insurance services provider is seeking a Customer Service Advisor in Christchurch. You will assist customers with travel claims, requiring excellent communication and empathy. The role involves evaluating claims and providing clear guidance. This hybrid position includes a comprehensive training program and opportunities for development. Ideal candidates will have strong organizational skills and previous customer service experience.

Benefits

Comprehensive training

Career growth opportunities

Wellbeing support

Qualifications

• Ability to work contracted hours and maintain commitment.
• Competent in using computers.
• Confident speaking to people on the phone.

Responsibilities

• Evaluating claims and verifying insurance coverage.
• Resolving claims efficiently.
• Providing verbal and written guidance to customers.

Skills

Customer service experience

Exceptional communication skills

Organizational skills

Empathy

Numerical ability

Multitasking ability

Computer competence

Job description

A leading insurance services provider is seeking a Customer Service Advisor in Christchurch. You will assist customers with travel claims, requiring excellent communication and empathy. The role involves evaluating claims and providing clear guidance. This hybrid position includes a comprehensive training program and opportunities for development. Ideal candidates will have strong organizational skills and previous customer service experience.