Travel Claims Advisor (Hybrid) - Empathy in Action

Charles Taylor; Highcliffe-on-Sea; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A reputable insurance service provider in Highcliffe-on-Sea is seeking a Customer Service Advisor to assist with travel claims. You will empathize with customers and guide them through their claims process. The ideal candidate has strong communication skills, a high level of computer competency, and the ability to handle challenging conversations with care. The position offers a competitive salary and a hybrid work model.

Benefits

Career growth and development opportunities

Wellbeing support initiatives

Positive work culture

Qualifications

• Ability to work the contracted hours and maintain commitment throughout the training period.
• Confident speaking to people on the phone.
• Highly organized under pressure.

Responsibilities

• Evaluating claims and verifying the coverage of the insurance policy.
• Resolving claims efficiently.
• Providing clear verbal and written guidance.

Skills

Computer competency

Customer service experience

Exceptional communication skills

Attention to detail

Ability to empathize

Strong numerical ability

Ability to multi-task

Organizational skills

Job description

A reputable insurance service provider in Highcliffe-on-Sea is seeking a Customer Service Advisor to assist with travel claims. You will empathize with customers and guide them through their claims process. The ideal candidate has strong communication skills, a high level of computer competency, and the ability to handle challenging conversations with care. The position offers a competitive salary and a hybrid work model.