Travel Aftersales Executive

Succeed Recruitment; Willenhall; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A professional recruitment agency is seeking a Travel Aftersales Executive to join a premium tour operator's Aftersales team in Willenhall. The role involves handling customer inquiries, updating reservation systems, and liaising with suppliers. A customer-focused approach and previous experience in the travel sector are essential. The position offers a hybrid working model and a starting salary of £25k along with great industry benefits.

Benefits

Hybrid working

Competitive salary

Excellent industry benefits

Qualifications

• Previous customer service and/or aftersales experience in the travel sector is essential.
• Ability to build rapport with diverse customers.
• Excellent communication skills are mandatory.

Responsibilities

• Handle customer inquiries via phone and email.
• Update data in the reservation system.
• Liaise with suppliers for customer requests.

Skills

Customer focus

Verbal communication

Written communication

Problem solving

Organizational skills

Attention to detail

Time management

Job description

We have a brand new and fantastic opportunity for a customer focused, travel industry professional to join the Aftersales team of a premium tour operator in Birmingham.

This is a key role in contributing to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to our client's customers and maintaining professional working relationships with their supplier partners.

Previous travel industry experience is essential for this position, along with excellent verbal and written communication skills and the ability to build rapport with a wide range of customers.

In return, our client can offer a hybrid Mon - Fri 9am - 5.30pm working week, with two Saturdays per month (you'll get a day off in the week) and a starting salary of £25k, plus excellent industry benefits.

If this role is of interest to you, please contact us today for a confidential chat, or apply online.

Role of Travel Aftersales Executive:

• Answer incoming customer phone calls and emails and take appropriate action
• Input data into the reservation system platform to keep each existing customer record updated
• Liaise with suppliers to fulfil the customer request – e.g. flight seats, airport assistance
• Work with the Operations team to fulfil customer requests – e.g. extra hotel nights, dietary requirements
• Adopt company policies to resolve customer service issues, post and pre-sale
• Any other duties that the company requires relating to the operational running of the business
• Deliver on personal, departmental and company targets as set‑out by Operations Manager

Skills required for the role:

• Previous customer service and/or aftersales experience gained within the travel sector
• A customer focussed approach and the drive to exceed the customers' expectations
• Ability to build rapport with a diverse range of customers
• Problem solving skills and ability to use initiative to resolve issues
• Ability to work under pressure to deadlines and handle multiple ongoing tasks
• Excellent written and verbal communication skills
• Strong organisation & time management skills
• Attention to detail & high numeracy skills

If you're interested in learning more about this Travel Aftersales Executive role, please contact us for a confidential chat or press the apply online button now!

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