Travel Aftersales Executive

Succeed Recruitment; Birmingham; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A premium tour operator in Birmingham is seeking a Customer Service Executive. The role involves providing exemplary pre- and post-sale service to customers, requiring prior travel industry experience and strong communication skills. The position offers a hybrid work schedule, with a starting salary of £25k and excellent benefits.

Benefits

Excellent industry benefits

Hybrid working model

Day off in the week for Saturday shifts

Qualifications

• Previous travel industry experience is essential.
• Excellent verbal and written communication skills are required.
• Ability to build rapport with a wide range of customers.

Responsibilities

• Answer incoming customer phone calls and emails.
• Input data into the reservation system.
• Liaise with suppliers to fulfil customer requests.
• Work with the Operations team to fulfil customer requests.
• Adopt company policies to resolve customer service issues.

Skills

Customer service skills

Verbal communication

Written communication

Rapport building

Travel industry experience

Job description

We have a brand new and fantastic opportunity for a customer focused, travel industry professional to join the Aftersales team of a premium tour operator in Birmingham.

This is a key role in contributing to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to our client's customers and maintaining professional working relationships with their supplier partners.

Previous travel industry experience is essential for this position, along with excellent verbal and written communication skills and the ability to build rapport with a wide range of customers.

In return, our client can offer a hybrid Mon - Fri 9am - 5.30pm working week, with two Saturdays per month (you'll get a day off in the week) and a starting salary of £25k, plus excellent industry benefits.

If this role is of interest to you, please contact us today for a confidential chat, or apply online.

Role of Travel Aftersales Executive :

• Answer incoming customer phone calls and emails and take appropriate action
• Input data into the reservation system platform to keep each existing customer record updated
• Liaise with suppliers to fulfil the customer request – e.g. flight seats, airport assistance
• Work with the Operations team to fulfil customer requests – e.g. extra hotel nights, dietary requirements
• Adopt company policies to resolve customer service ...