Travel Advisor

East Midlands Railway; Nottingham; On-site; GBP 14,000 - 16,000; Part time

Benefits offered by this job

Defined benefit Pension scheme

Free standard leisure travel on the EM

Friends and Family discounted tickets

Job summary

East Midlands Railway is recruiting a Part Time Travel Advisor in Nottingham Travel Centre. You will help customers with ticket purchases, travel queries and provide impartial information.

You will work on Fridays and Saturdays plus one Sunday in four, with early starts and late shifts; cash handling responsibilities; a friendly, customer-focused approach is essential.

The role offers a defined benefits pension, free travel on EMR and partner networks, and other staff perks.

Qualifications

• Excellent communication and customer service skills.
• Ability to handle cash and operate a till.
• Flexible and resilient, comfortable with shift work including early starts.

Responsibilities

• Provide accurate and impartial travel information and ticket options.
• Assist customers at the station ticket office.
• Handle till cash and close cash office at end of shift.
• Deliver high-quality service during disrupted travel periods.

Job description

Location: Nottingham Contract Type: Permanent Salary: Year 1 - £14,320.35, Year 2 - £15,115.92 Year 3 - £15,911.50 You will also receive 10% unsocial allowance Closing Date: Sunday 11 October 2026 Interview Date: To be confirmed Reference: 2026-78

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Sheffield team make a crucial contribution to this.

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We’re recruiting for a Part Time Travel Advisor for our Nottingham Travel Centre.

This role requires you to work Friday & Saturday + 1 Sunday in 4 - Mix of earlies starting at 4.40am and lates finishing around 22.30pm

This challenging, varied and sometimes demanding role ensures that customers receive accurate and impartial information and that they purchase the most appropriate ticket for their journey. We want our customers to leave the station feeling pleased with their ticket purchase and the fantastic service they have received from our Travel Advisors.

Our Travel Advisors are based in the Ticket Office of the station and help customers with their train ticket purchases, travel queries, and use their expertise to offer advice and guidance on the best options for travel. The Ticket Office is often the point of call our customers will go to for general enquiries, so you will often find yourself being their first point of contact. Therefore, excellent communication and customer service skills are key qualities for our Travel Advisors.

The successful applicant should also have the ability to remain calm and focused under pressure.

You would also be responsible for cashing up your till and cash handling in the cash office.

What are we looking for?

You will be hard working and always happy to provide an amazing service with a smile! You'll also be polite, responsible and very resilient.

Your personality plays a massive part in the level of service you provide, we want to our customers to love and remember their experience on East Midlands Trains. So if you are passionate, professional and want to make a difference to someone's day, we want to hear from you!

Providing this level of service in all circumstances, on good days and days of disruption, from the first train of the day through to ones late at night. The role is shift work based on a rota to provide customer service throughout the whole day including weekends. So you will need to be flexible in order to work the shifts at the station. There is also lone working in the ticket office at this station.

These are subject to change with timetable changes or business need.

A working knowledge of a retail environment, ticket types and products would be an advantage but not necessary as the successful candidate will undertake full retail training in the classroom before a mentor period at the station.

As well as a competitive salary, we’ll also offer you:

• Defined benefit Pension scheme
• Free standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
• Friends and Family discounted tickets on the EMR network
• 75% discount on national leisure travel (inc partner and dependants)
• …and many more!

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We welcome applicants from diverse backgrounds , we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.