Travel Administrator

Mitie Group plc.; Church End; On-site; GBP 25,000; Full time

Job summary

A leading service provider is looking for a Travel Administrator to coordinate travel arrangements for Armed Forces personnel. You will manage bookings, liaise with agencies, and ensure compliance with defence policies while providing a high-quality service. Candidates should be highly organized with exceptional communication skills, and familiarity with MS Office. This full-time role offers training and a dynamic work environment, based at MOD Lyneham in Wiltshire.

Qualifications

• Proven track record of delivering high-quality administration and customer-facing service.
• Capability to manage short-notice changes to requirements and deadlines.
• Proactive, adaptable, and able to respond quickly to changing needs.

Responsibilities

• Arrange travel in line with requests using online booking systems.
• Coordinate with booking companies, budget holders, and customers for cost-effective options.
• Maintain budget-related information and protect personnel data.

Skills

Highly organised

Exceptional communication skills

Ability to build strong relationships

IT literate

Job description

Job Details

• Job Title: Travel Administrator
• Salary: £24,637.57 per annum
• Contract: Permanent, Full Time
• Weekly Contractual Hours: 37.5 (8AM to 4.30PM – Monday to Friday)
• Location: MoD Lyneham, Chippenham, Wiltshire, England, SN15 4PZ

Join our dynamic Base Administration Office team at MOD Lyneham and become the trusted travel expert for Armed Forces personnel. In this pivotal role you will manage and coordinate a wide range of travel arrangements, ensuring smooth journeys for those who serve our nation. You are the central point of contact for all travel needs, using an online booking system and working closely with external agencies, booking companies, and budget holders. This position offers variety, with opportunities to rotate through different responsibilities and gain new skills – full training is provided.

Responsibilities

• Arrange travel in line with requests using online booking systems.
• Coordinate with booking companies, budget holders, and customers to secure cost‑effective travel options.
• Maintain budget-related information and protect personnel data.
• Perform data input across various online systems.
• Adhere to Defence policies, Health and Safety regulations, and GDPR.
• Provide support or cover for other staff during periods of absence.
• Carry out any additional tasks as directed by the Line Manager.

Qualifications

• Highly organised and detail‑driven, with exceptional communication skills.
• Ability to work effectively at all levels and build strong working relationships.
• Proactive, adaptable, and able to respond quickly to changing needs while remaining calm under pressure.
• Reliable, well‑presented, and capable of projecting a positive image, upholding Mitie’s core values.
• Proven track record of delivering high‑quality administration and customer‑facing service.
• IT literate with a good working knowledge of MS Office applications.
• Capability to manage short‑notice changes to requirements and deadlines.
• Strong judgement, integrity, and the ability to work independently and as part of a team.

Additional Information

• MOD Security clearance and DBS Standard required.
• Proof of right to work in the UK.
• Candidate will be required to wear approved company uniform.