Trauma-Informed Claims Administrator

Brook Street; Newcastle upon Tyne; On-site; GBP 100,000 - 125,000; Part time

Job summary

A compassionate compensation organization in Newcastle upon Tyne seeks an Executive Officer for a 3-month temporary assignment. The role involves supporting vulnerable clients through the compensation registration process with empathy and efficiency. Ideal candidates have experience in customer service, strong communication skills, and a commitment to a trauma-informed approach. The position offers a pay rate of £14.56, office-based hours of 9am-5pm, Monday to Friday.

Benefits

Parking available on site

Qualifications

• Experience working with vulnerable clients preferred.
• Strong communication skills required.
• Must demonstrate empathy and patience.

Responsibilities

• Be first point of contact for the community.
• Provide support to register intent for compensation.
• Ensure records remain accurate and foster trust.

Skills

Experience in fast-paced customer service

Written and verbal communication skills

Empathy

Patience

Resilience

Organizational skills

IT skills

Ability to pass basic DBS check

Job description

A compassionate compensation organization in Newcastle upon Tyne seeks an Executive Officer for a 3-month temporary assignment. The role involves supporting vulnerable clients through the compensation registration process with empathy and efficiency. Ideal candidates have experience in customer service, strong communication skills, and a commitment to a trauma-informed approach. The position offers a pay rate of £14.56, office-based hours of 9am-5pm, Monday to Friday.