Trauma-Informed Casualty Claims Specialist

Ecclesiastical Insurance Group; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Casualty Technical Sensitive Claims Handler to join their Manchester office. This role requires proficiency in managing sensitive claims with empathy and integrity, adhering to established guidelines. Candidates must have an ACII/DIP qualification and strong analytical skills, with a commitment to customer care. The position offers a competitive salary and hybrid working arrangements, along with numerous employee benefits.

Benefits

Competitive salary

Hybrid working

Group Personal Pension - up to 12% employer contribution

Generous annual bonus scheme

25 days annual leave plus bank holidays

Health and wellbeing benefits

Annual charity grant

Volunteering day

Employee Assistance Programme

Full study support for professional qualifications

Access to virtual GP

Enhanced maternity and paternity pay

Qualifications

• Understanding of data protection and importance of confidentiality.
• In depth sensitive claims technical knowledge.
• Proven ability to analyse information and produce relevant reports.

Responsibilities

• Manage sensitive claims within own authority, adhering to technical guidelines and guiding principles.
• Deliver a proactive, supportive, and empathetic experience for customers.
• Identify and respond to complaints in accordance with company policy.

Skills

Data protection understanding

Sensitive claims technical knowledge

Stakeholder management

Analytical skills

Education

ACII / DIP / Solicitor / CILEx or equivalent

Job description

A leading insurance provider in the UK is seeking a Casualty Technical Sensitive Claims Handler to join their Manchester office. This role requires proficiency in managing sensitive claims with empathy and integrity, adhering to established guidelines. Candidates must have an ACII/DIP qualification and strong analytical skills, with a commitment to customer care. The position offers a competitive salary and hybrid working arrangements, along with numerous employee benefits.