Transport Services Manager

Hertfordshire Partnership University NHS Foundation Trust; Hemel Hempstead; On-site; GBP 35,000 - 50,000; Full time

Job summary

A healthcare organization in Hemel Hempstead is seeking a Transport Manager to lead their in-house transport function. Responsibilities include managing the transport team, ensuring compliance with health and safety regulations, and overseeing financial performance. Ideal candidates will have strong leadership experience, a clean UK driving licence, and proficiency in IT systems. The Trust offers excellent development opportunities and values-driven culture.

Benefits

Excellent development opportunities

Compassionate, values-driven culture

Work-life balance support

Qualifications

• Experience with data collection, analysis and reporting.
• Team-based operations experience.
• Database use and maintenance.
• Knowledge of quality frameworks, customer service management, change management.

Responsibilities

• Manage and lead the in-house transport team.
• Ensure the effective and efficient operation of the Transport Helpdesk.
• Manage all fleet and associated resources, ensuring safety and availability.
• Manage allocated transport budgets and monitor expenditure.

Skills

Proficient in IT systems including MS Office and transport software systems

Clean full UK driving licence

Strong communication and organisational skills

Experience managing budgets and financial performance

Leadership experience with staff supervision and performance management

Experience improving services or processes

Ability to engage stakeholders at all levels

Time management and prioritisation skills

Education

Good general education

Tools

Transport software systems

Job description

To professionally lead and manage the Trust's in-house transport function (HPFT Courier Transport Services), ensuring efficient and high‑quality service provision to all users. This includes oversight of transport staff, fleet, helpdesk functionality, service development, and financial and operational performance in line with Trust strategies.

Key Responsibilities

• Manage and lead the in‑house transport team.
• Ensure the effective and efficient operation of the Transport Helpdesk, including out‑of‑hours coverage.
• Manage all fleet and associated resources, ensuring safety, availability and performance.
• Promote an inclusive, environmentally conscious and customer‑centred service culture.
• Ensure compliance with health and safety legislation and Trust policies.
• Deliver and monitor staff training programmes and competencies.
• Ensure accurate data collection and reporting to support service improvement.
• Participate in the Trust's on‑call rota as required.
• Lead, supervise and support all transport staff.
• Conduct appraisals, set objectives, manage training and performance.
• Develop a positive team culture and promote wellbeing.
• Manage allocated transport budgets, monitor expenditure and report financial performance.
• Consult regularly with the Head of Operations and make efficiency recommendations.
• Promote innovation and continuous improvement in service delivery.
• Contribute to Trust policy development in transport and logistics.
• Establish sustainable transport initiatives in line with Trust strategy.
• Liaise with stakeholders to negotiate service expectations and manage issues.
• Use written reports, email, meetings and verbal communication to relay sensitive and operationally critical information.
• Ensure confidentiality, accuracy and professionalism in all communication.
• Managing physical and mental demands: site‑based and vehicle inspections, manual handling, frequent concentration, dealing with urgent and complex operational issues, and occasional exposure to distressing situations.

Essential Qualifications & Skills

• Proficient in IT systems including MS Office and transport software systems.
• Clean full UK driving licence.
• Good general education.
• Knowledge of transport/fleet operations.
• Experience managing budgets and financial performance.
• Strong communication and organisational skills.
• Experience with data collection, analysis and reporting.
• Leadership experience with staff supervision and performance management.
• Team‑based operations experience.
• Experience improving services or processes.
• Database use and maintenance.
• Knowledge of quality frameworks, customer service management, change management.
• Ability to engage stakeholders at all levels.
• Report writing and conflict resolution experience.
• Time management and prioritisation skills.

Desirable Criteria

• Further training or certification in transport or fleet management.
• Experience working with senior management and in NHS or healthcare setting.
• Familiarity with fleet software or tracking systems.
• Office and site‑based flexibility.
• Some lifting or handling of equipment.
• Ability to use data to drive improvement.

Physical Requirements

• Site‑based and vehicle inspections; manual handling of equipment on occasion.
• Travel required across Trust sites.

Mental Requirements

• Frequent concentration and dealing with urgent tasks.
• Conflict resolution, exposure to challenging situations.
• Upholds Trust values, proactive, target‑driven, flexible.

Benefits and Working Conditions

Hertfordshire Partnership University NHS Foundation Trust provides health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk. The Trust values include choice, independence and equality, and is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. It offers excellent development, wellbeing and work‑life balance, and a compassionate, values‑driven culture.