Transport Planner

Metafora Transport Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics company in Greater London is seeking a skilled Transport Planner. The role includes managing incoming and outgoing calls, responding to enquiries, and coordinating delivery routes. Candidates must possess strong customer service skills and experience with Microsoft Office. This position is ideal for those who thrive in busy working environments and excel in communication. Join a dynamic team where you can make a difference in daily operations.

Qualifications

• Strong customer service skills and a professional phone manner are essential.
• Experience in a busy working environment preferred.

Responsibilities

• Manage incoming and outgoing calls for customers and drivers.
• Respond to enquiries and resolve issues through communication.
• Record job information accurately in custom in-house systems.
• Plan and coordinate delivery and collection routes.
• Complete daily responsibilities including driver debriefs.
• Follow company procedures and regulatory guidelines.

Skills

Clear communication

Customer service

Experience with Microsoft Office

Job description

Are you a Transport Planner who has experience working within a pallet company?

Were looking for someone who enjoys a busy working environment and can communicate clearly and confidently. A friendly, professional phone manner is essential, along with strong customer service skills and solid experience using Microsoft Office programs.

You will play a key part in the day-to-day running of our operations, including:

• Managing a high volume of incoming and outgoing calls and acting as a key point of contact for customers, drivers, and depot teams
• Responding to enquiries and resolving issues promptly through both telephone and email communication
• Recording job information accurately within our custom in-house systems
• Following all company procedures as well as legal and regulatory guidelines to support smooth, compliant operations
• Planning and coordinating delivery and collection routes and schedules
• Completing end-of-day responsibilities such as driver debriefs, handing over shifts, and updating night staff

For more information please apply or call.