Transport Manager

Baltic Recruitment Limited; North East; On-site; GBP 40,000 - 55,000; Full time

Job summary

A recruitment agency is seeking an experienced Transport Manager to oversee drivers, fleet management, and ensure compliance with health and safety regulations. The successful candidate should have at least five years of managerial experience, a Transport Manager CPC, and a valid driving licence. This role involves managing customer interactions and ensuring service levels meet contractual requirements.

Qualifications

• Minimum of five years’ experience in a managerial role.
• Experience working in a technically challenging culture.
• Valid driving licence essential.

Responsibilities

• Manage and train transport co-ordinator to required standards.
• Ensure compliance with EU driving regulations.
• Handle customer termination requests and find resolution.
• Review site risk assessments and keep the risk register updated.
• Ensure customer service levels are maintained as per contract.

Skills

Health and Safety knowledge

EU driving regulations

Managerial experience

Supervision of drivers

Telematics systems

Education

Transport Manager CPC

Job description

Overview

Baltic Recruitment are delighted to once again be partnering with a leading name in the waste management industry to support them with their search for an experienced and driven Transport Manager.

Overall Purpose:

• Reporting to the Head of Transportation and be responsible for Drivers, fleet and collection vehicles.
• You will be responsible for the health and safety of staff, contractors to site and visitors to site, the minimisation of impact to the environment whilst working within the site, delivering customer expectations in terms of service and product quality, and operating site in an efficient and effective manner in line with the annual budget.

Key Duties

• Manage and train transport co-ordinator to required standards.
• Ensure all EU driving regulations are adhered to with drivers.
• Full compliance with the operator’s licence is essential.
• Provide the transport department with new customer details to maximise route density and inform Lead Transport Manager of any additional requirements.
• Assist the transport department with rerouting if necessary and up selling to customers and identify and liaise with the commercial team on capacity and availability on vehicle rounds
• Handle all customer termination requests and try to resolve in a satisfactory manner.
• To assist and find solutions to retain customers.
• Manage the department with calls and emails from new and existing customers.
• Organise customer visits for existing small/medium customers with Health & Safety concerns raised by company drivers.
• Ensure any duty of care forms/spreadsheets requested by customers are completed by the department.
• Ensure all correct paperwork is issued e.g. Hazardous waste, DOC notes etc.
• Review site risk assessments and keep risk register up to date.
• Check any missed lifts to customers are followed up and the necessary action taken.
• Investigate and contact customers with repetitive issues/complaints from the route sheets and ensure a satisfactory resolution.
• Ensure all monthly reports are completed in a timely manner.
• Ensure the Purgo system is updated accurately daily with all vehicle information.
• Ensure all customer complaints received are logged daily and solutions found.
• Ensure all agreed customer service levels are maintained as per contract.

Key Requirements

• Detailed knowledge and understanding of Health and Safety.
• Detailed knowledge and experience of EU driver regulations.
• Minimum of five years’ experience in managerial role.
• Transport Manager CPC and valid driving licence essential.
• Experience of working in a technically challenging and value driven culture.
• Experience of managing and supervising drivers and contractors.
• Vehicle telematics/mapping systems and tracking of vehicles.

The Package

• Monday to Friday either 06:30 – 15:30 or 08:00-17:00. (some out of hours calls may be required)