Transport Fleet Controller

Skippers Transport; Welshpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A transport services company located in Welshpool is seeking a Transport Fleet Controller to oversee fleet operations. The candidate must have at least 5 years of experience in the transport industry, possess strong phone-based customer service skills, and demonstrate the ability to multi-task in a fast-paced environment. Responsibilities include ensuring excellent customer satisfaction, managing administration for transport activities, and coordinating drivers. Join a company that has been in the transport sector for over 60 years.

Qualifications

• Minimum 5 years experience within the transport industry.
• Prior knowledge of Wharf Operations is a must.
• Ability to work autonomously and multi-task in a fast-paced environment.

Responsibilities

• Provide excellence in customer service to all external and internal customers.
• Ensure all administration associated with daily transport activity is accurately kept up to date.
• Assist coordination of internal and subcontractor drivers.

Skills

Strong phone-based customer service skills

Ability to prioritize and be organised

Strong computer skills

Prior experience in administration/coordination

Tools

Transport management systems

MS Office

1-Stop

Container Chain

Job description

Skippers Transport has been providing transport services in Perth originating in 1961.

A position has become available at our Welshpool operation and we are therefore seeking a Transport Fleet Controller for our busy Container/Transport Division.

Your primary responsibility in this critical role is to provide ultimate fleet control, have excellent customer service, polite and accurate phone manner, work with & assist operational staff & Operations Manager. Also ensuring total customer satisfaction both internally and externally having safety being always in the forefront of all delegations a must.

You will be required to:

• Have prior knowledge of Wharf Operations
• Minimum 5 years experience within the transport industry
• Provide exceptional customer service
• Communicate on all levels, ensure direction is clear and concise
• Work autonomously when required
• Forward plan, schedule daily, weekly and solve adhoc transport issues
• Ability to multi task and adapt in a fast paced environment
• Be a team player, with a positive attitude

Your skills and expertise:

• Strong phone-based customer service skills
• Ability to prioritize and be organised with your work
• Strong computer skills, both with in-house Transport management systems, MS Office, 1-Stop, Container Chain, and other Transport industry related programs
• Prior experience in an administration, coordination or phone-based customer service role within the container transport industry would be advantageous to this position

Key Duties and responsibilities:

• Provide excellence in customer service to all external and internal customers
• Ensure all administration associated with daily transport activity is accurately kept up to date
• Assist coordination of internal drivers and Sub Contractor drivers
• Maintaining customer relationships through trust, reliability and exceeding their expectations is vital in this role when time frames may be tight, compliance requirements are high and accurate documentation is crucial.

If you want to advance your in this fast moving & diverse industry this could be the position you may be looking for.

Skippers Transport have been involved in the Western Australian Transport industry for over 60 plus years and carry a diverse range of cargo so you will be treating yourself to a continuing learning process.

Only short-listed candidates will be contacted.

Applications can be sent via Email link below