Transport First Line Manager

GXO Logistics, Inc.; Runcorn; On-site; GBP 22,000 - 37,000; Full time

Benefits offered by this job

25 days annual leave

Job summary

GXO Logistics is seeking an experienced Transport First Line Shift Manager for our Preston Brook CDC in the UK. This full-time role leads the transport operation on shift, ensuring safety, service and KPI achievement while managing people processes and audits.

You will handle customer escalations, plan resources, and drive improvements across compliance and operational performance in a fast-paced environment.

Qualifications

• Experience in a transport leadership role.
• Experience supervising a team and running operations.
• Solid knowledge of transport legislation and compliance.
• HR experience including absence, performance and investigations.

Responsibilities

• Lead the transport operation during your shift with safety, service, cost and people KPIs.
• Conduct 1-1s, absence reviews, performance discussions and HR investigations.
• Oversee Health & Safety and transport audits, drive corrective actions for compliance.
• Manage customer escalations and complaints, implement service improvements.
• Produce reports and resource plans using spreadsheets and systems.
• Plan next-day transport resources and lead team briefs aligned with priorities.
• Support accident management and communicate with senior leaders and client.

Skills

Leadership

People management

Compliance knowledge

HR investigations

Transport legislation

Customer service

Planning skills

Tools

Spreadsheets

Job description

Are you an experienced transport professional ready to accelerate your career into a role with greater responsibility, broader scope and real operational influence? Looking for a position where your leadership, people management and compliance expertise will make a tangible impact every single day? Transport yourself to GXO and discover how we do logistics differently.

Here at GXO Logistics, we’re looking for a Transport First Line Shift Manager to join our team at B&Q’s Preston Brook Customer Distribution Centre (CDC). This is a critical leadership role where you will take full accountability for the safe, compliant and efficient running of the transport operation during your shift - while also leading key people processes, driving continuous improvement, and ensuring exceptional service to both internal and external customers.

This is a full-time, permanent position. You will work Tuesday to Saturday, 09:00 - 19:00, however flexibility will be essential at peak times, this is logistics after all!

Pay, benefits and more:

You’ll be paid a salary of up to £37,000 per annum. You’ll also receive 25 days annual leave (plus bank holidays), as well as the option to buy additional days so you can enjoy a positive work-life balance. Your benefits package includes a company-sponsored pension plan, death in service benefit and personal accident insurance. Plus, many other perks such as a variety of high street discounts, a cycle to work scheme and our continued focus on internal promotions, over 55% last year!

What you’ll do on a typical day:

• Lead the transport operation during your shift, ensuring safety, service, cost and people KPIs are consistently achieved while upholding transport compliance and legal standards
• Conduct key people management activities including 1-1s, absence reviews, performance management discussions and supporting HR investigations
• Oversee Health & Safety and transport audits, drive corrective actions, and ensure the operation remains fully compliant
• Manage customer escalations and complaints arising from a high volume of weekly deliveries, carrying out investigations and implementing service improvements
• Use multiple computer systems daily, producing accurate reports and resource plans using spreadsheets and operational data
• Plan next-day transport resources, ensuring effective driver and vehicle allocation, and lead team briefs to align colleagues with operational priorities
• Support accident management processes, maintain high standards of transport compliance, and communicate clearly with senior leaders and the client

What you need to succeed at GXO:

• Demonstrable experience within a similar role, experience supervising a team and an operational understanding of a fast-paced transport environment, including a deep understanding of transport legislation, compliance requirements and best practice
• Strong HR and people management capability, including experience with absence, performance, conduct and investigations
• Confident in managing customer escalations and service issues, with a professional and solutions-focused approach
• Ability to lead from the front, take ownership and remain resilient under pressure
• Strong planning, organisational and problem-solving skills, with the ability to juggle competing priorities

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review GXO's candidate privacy statement here.