Transport Customer Experience Coordinator

Yolk Recruitment Ltd; Newport; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Free parking

Tea/coffee provided

Fruit on site

Job summary

Yolk Recruitment is supporting an established manufacturing organisation by recruiting a Transport Customer Services Administrator to join their Customer Experience team on a 6-month fixed-term contract. Immediate start is available.

You will coordinate customer service requirements for the Transport department, liaise with hauliers and Transport Planning, and deliver accurate delivery information while maintaining records across internal systems.

Qualifications

• Experience in Transport Administration or Logistics Administration.
• Excellent customer service with professional telephone manner.
• Strong admin and organisational skills with attention to detail.
• Excellent written and verbal communication.
• Ability to work in a busy environment and adapt to changing priorities.
• Proactive problem-solving and decision-making.
• Strong interpersonal skills and teamwork.
• Good IT skills and confidence using internal systems.

Responsibilities

• Complete daily customer delivery confirmations, ensuring deliveries are still required and identified site restrictions, with confirmations completed 48 hours prior to delivery.
• Respond to customer transport enquiries via telephone and email, providing a professional and efficient service.
• Coordinate customer enquiries relating to ETAs and POD, ensuring information is linked to the relevant orders.
• Liaise with external hauliers daily regarding deliveries, ETAs and issues or changes.
• Coordinate redeliveries where orders have been turned away for internal or external reasons.
• Ensure storage charges are applied to delayed orders.
• Monitor the yard list weekly to ensure goods are delivered to customer sites promptly.
• Work closely with Transport Planning to meet customer requirements and expectations.
• Liaise with the Aftercare team when required.
• Maintain accurate customer, order and delivery information across internal systems.
• Provide wider administrative support to Transport and Customer Experience teams when required.

Skills

Transport Administration

Customer Service

Administration

Attention to detail

Communication skills

Organisational skills

Problem solving

IT skills

Tools

Internal systems

Job description

Yolk Recruitment is supporting an established manufacturing organisation by recruiting a Transport Customer Services Administrator to join their Customer Experience team on a 6-month fixed-term contract. Immediate start is available.

You will coordinate customer service requirements for the Transport department, liaise with hauliers and Transport Planning, and deliver accurate delivery information while maintaining records across internal systems.