Transport Coordinator

Veolia; City Of London; On-site; GBP 28,000; Full time

Job summary

A leading environmental services company is seeking a Transport Coordinator for the PM shift to manage driver welfare and operational communication. The ideal candidate should have strong route planning skills, data analysis knowledge, and effective customer service experience. This role offers a salary of £28,000 per annum plus additional benefits, including 20 days of annual leave and various health resources.

Benefits

20 days of annual leave

Discounts on groceries and retailers

Access to health resources

24-hour access to a virtual GP

One paid day to volunteer

Ongoing training and development opportunities

Responsibilities

• Serve as primary point of contact for drivers when lead driver is unavailable.
• Assist with toolbox talk compliance and deliver business messages to drivers.
• Ensure timely completion of KPI sheets and fuel/mileage trackers.
• Modify work assignments as needed and communicate changes to drivers.
• Maintain strong communication with internal and external customers.
• Resolve complaints/issues promptly and update customers on ETA changes.
• Liaise with drivers on daily ETA updates and coordinate workshops.
• Participate in customer meetings with management team.

Skills

Route planning knowledge

Good understanding of IT and Data analysis

Effective communication skills

Customer service experience

Proactive and well organised

Basic numeracy and literacy

Problem-Solving skills

Attention to detail

Well disciplined and able to work alone

Education

IOSH (Can be obtained later in the role)

Operator Licence awareness

Job description

Transport Coordinator (PM Shift)

Salary: £28,000 per annum, plus Veolia benefits

Hours: 40 hours per week, Monday - Friday 14:30pm - 23:00pm (1 in 3 saturdays)

Location: Central Depot, Baths Road, Bromley, BR2 9RB

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 20 days of annual leave
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing

• Serve as primary point of contact for drivers when lead driver and Transport Controller are unavailable, and manage day-to-day welfare issues for drivers and team members.
• Assist with toolbox talk compliance, deliver business messages to drivers, and maintain strong verbal and written communication (face-to-face, phone, email) with all stakeholders.
• Ensure timely completion of KPI sheets, fuel/mileage trackers, and demurrage sheets without allowing backlogs to accumulate.
• Modify work assignments as needed, communicate changes effectively to drivers, and plan proactively rather than reactively to stay ahead of operational needs.
• Maintain strong regular communication with internal and external customers, provide appropriate advice while consulting management when necessary.
• Maintain Veolia's customer focus value through a customer-first approach, resolve complaints/issues promptly, and update customers on ETA changes to ensure excellent service delivery.
• Communicate effectively between internal and external customers, liaise with drivers on daily ETA updates, and coordinate with internal/external workshops as needed.
• Participate in customer meetings with VHL management team, develop and maintain strong customer relationships, and ensure company image, reputation, and achievements are represented to maximum effect.

What we're looking for

Essential

• Route planning knowledge
• Good understanding of IT and Data analysis
• Effective communication skills and customer service experience
• Must be proactive and well organised
• Basic numeracy and literacy
• Problem-Solving skills and attention to detail
• Well disciplined and able to work alone

Desirable

• IOSH (Can be obtained later in the role).
• Operator Licence awareness

What's next

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.