Transport Administrator

Dx Freight; Preston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics services company in Preston is seeking a candidate to support the Shift Manager in ensuring high standards of customer service and driver compliance. This role involves managing driver performance, analyzing delivery issues, and validating documentation. The company offers competitive pay and excellent opportunities for career progression, demonstrating a commitment to employee development.

Benefits

Competitive Rates of Pay

20 days holidays increasing with length of service

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Excellent opportunities for career progression

Qualifications

• Passionate about customer service and driver compliance.
• Effective management of delivery and collection performance.
• Ability to analyze failed deliveries and collections.

Responsibilities

• Ensure that all drivers report to pre-brief.
• Complete performance management process with drivers.
• Conduct system-driven interrogation of delivery and collection performance.
• Ensure accuracy of returned documentation.
• Validate that all deliveries and collections are attended according to schedule.

Job description

Overview

To support the Shift Manager in completion of daily driver pre-briefs to ensure high standards of Customer service and driver compliance with all operational processes. This role is essential in ensuring our divers are fully prepared on the road enabling them to give our customers the best service experience.

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer‑liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Responsibilities

• Ensure that all drivers report to pre‑brief; structure driver returns to Service Centre so that Customer delivery and collection performance can be effectively managed
• Complete performance management process with Drivers to include analysis of all failed deliveries and collections for DXE Customers
• Conduct system driven interrogation process of complete Service Centre delivery and collection performance using DXNS databases
• Ensure that returned documentation is correct and reconciled against that expected to protect revenue and support accurate billing
• Validate that all assigned delivery and collection points have been attended according to schedule; challenge all performance exceptions prior to Driver departure

Benefits

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!