Transformation Programme Manager

Toyota Financial Services (UK) PLC; Epsom; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work pattern

Car schemes

Pension scheme

25 days annual leave

Private Medical

Group Income Protection

Employee Assistance Program

Eye tests

Onsite gym

Wellbeing initiatives

Learning & development

Volunteer days

Job summary

Toyota Financial Services (UK) PLC is seeking a Programme Lead to steer multi‑year transformation across the UK arm, aligning delivery with business strategy. You will lead cross‑functional teams, manage day‑to‑day delivery, and ensure governance, risk and regulatory compliances are embedded.

The role requires a proven track record of delivering complex programmes in a regulated environment, strong stakeholder communication, and a collaborative leadership style to foster high‑performing teams

Qualifications

• Experience delivering large programmes in regulated environments.
• Proven track record with complex transformation programmes.
• Experience implementing culture change programmes.
• Excellent communication at all levels.
• Proven ability to build high‑performing teams.
• Strong commercial acumen.
• Established a PMO with budgeting and reporting capabilities.
• Financial Services and/or Motor Finance experience preferred.
• Knowledge of programme governance, risk, change control and benefits realisation.

Responsibilities

• Define & implement Programme Strategies aligned to the Business Strategy.
• Develop the overall Programme Approach and scope.
• Lead cross‑functional teams to deliver multi‑year transformation across the organisation.
• Drive day‑to‑day delivery with clear leadership and delivery discipline.
• Ensure adherence to internal/external controls including InfoSec and regulatory requirements.

Skills

Programme management

Regulatory awareness

Change leadership

Stakeholder communication

Team leadership

Budgeting & reporting

PMO setup

Financial services exp

Data transformation

Vendor management

Job description

About TFS UK

Toyota Financial Services (UK) PLC offer a range of innovative financial solutions, ensuring complete customer satisfaction is at the heart of what we do. Based in Burgh Heath, Epsom, our teams of experts work within a fast‑paced environment, where a culture of improvements and respect is ever‑present.

The Role

Lead, oversee and ensure the successful delivery of major investment in multi‑year transformation across TFS UK and in accordance with TFS UK's Business Strategy. This includes leading cross‑functional teams to complete complex initiatives that drive our organisational goals and deliver business value. The role will need to actively drive day‑to‑day delivery, providing clear leadership and delivery discipline in a complex, regulated environment. The scope of the Transformation Programme includes change in culture, operating model, business process, technology and data.

What you’ll be doing

Programme Strategy & Planning

• Define & implement Programme Strategies & Principles aligned to achieving the Business Strategy, Goals & Objectives
• Develop the overall Programme Approach
• Define the overall Programme Scope, Objectives, Controls, Deliverables & Timeframes

Stakeholder Management

• Engage with the Executives to understand the Business Strategy & translate it to Programme Goals & Objectives that can be understood by all
• Establish Stakeholder engagement to ensure continuous alignment with TFS UK’s Business Strategy and Vision
• Implement effective & efficient Stakeholder Engagement, Communication Plans, including Decision‑making Protocols

Change Management

• Embed comprehensive Change Management practices across the Programme
• Direct & drive Project Managers, and their workstream teams, towards the achievement of the defined Programme ambitions
• Ownership and accountability for the mitigation of the Programme’s Risks & Issues
• Always knows the financial status of the Programme
• Adherence to internal & external Controls, e.g. InfoSec, Regulatory, etc.

People & Culture

• Foster a collaborative, high performance culture across the Programme
• Identify the skills and competencies required by each of the Projects/Workstreams and ensure they are fulfilled

Vendors/Partners

• Ensure relationships are well defined and accountability exists on all sides
• Oversee all vendor/partner relationships, progressing the Programme as one

Requirements

Key Experience & Skills

• Experience of delivering similar Programmes in a highly and continuously changing Regulatory environment
• Strong track record of delivering highly complex Programmes/Projects successfully, particularly in the system modernisation, data transformation and integration space
• Implemented Cultural Change Programmes
• Excellent Communicator in all forms at all levels
• Proven ability to build high performing teams
• Good Commercial acumen
• Established a PMO with robust Financial Management, including Budgeting, and Reporting capabilities
• Financial Services and/or Motor Finance Industry experience preferable
• Strong knowledge of/qualifications in Programme and/or Project Management methodologies, governance, risk, change control and benefits realisation

Attributes & Behaviours

• Enterprise mindset
• Outcomes driven
• Able to multitask
• People focused, including the end Customer
• Leads with credibility and clarity
• Is Pragmatic and decisive
• Excellent time management and organisational skills
• Strong written and verbal communications
• Self‑motivated, proactive & driven
• High attention to detail
• Able to work effectively with all

Benefits

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice
• Access to attractive car schemes for you (and your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution)
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program
• Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Regular 1:1s with your manager, a personal development review (PReview) each quarter
• A wide range of learning & development opportunities including LinkedIn Learning courses
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December – it is so much fun!

Recruitment Process

We are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process.