Transformation Delivery Lead

Chelwest; Greater London; On-site; GBP 75,000 - 86,000; Full time

Job summary

Chelsea & Westminster NHS Foundation Trust is seeking a Transformation Delivery Manager to drive improvement projects across its two main hospital sites and community services. The role requires strong project management, improvement methodologies, and stakeholder engagement to deliver measurable benefits for patients and staff.

The post holder will co-ordinate a transformation team, support QI training, and use benchmarking data to identify opportunities for change.

Qualifications

• Educated to degree level or equivalent experience, with significant management experience.
• Track record of continuous professional and management development.
• Experience of delivering transformation, service improvement, CIPs.
• Experience of measurement systems and understanding of the role of measurement in improvement and transformation.
• Knowledge and experience of strategies for disseminating best practice and learning related to transformation, improvement and CIPs.
• Ability to work with teams to achieve agreed goals.
• Managing interaction – involves others and is able to work in co-operative teams in which group members feel valued and empowered and have shared goals.
• Operational management experience, particularly in acute hospital settings.

Responsibilities

• Lead the planning, delivery, and evaluation of transformation and improvement projects across the Trust.
• Apply recognised project management methodologies (e.g., PRINCE2, Agile) to ensure effective delivery.
• Build and maintain strong relationships with key stakeholders, facilitating collaboration and buy-in.
• Manage project risks, issues, and dependencies, ensuring timely resolution and escalation where necessary.
• Support staff through change, providing clear communication, training, and engagement to embed new ways of working.
• Oversee projects related to health improvement and health inequalities as well as help embed this within business as usual.
• Being a Trust expert on the use of quality improvement methodology to drive improvement.
• Participate in Acute Provider Group-wide work programmes and where appropriate to provide transformation support to specific and agreed Group-wide projects.

Skills

Project management

Change management

Stakeholder engagement

Agile methodologies

MS Office

Education

Degree level education

Continuous professional development

Tools

PRINCE2

Job description

We are an award winning organisation providing care at two main hospital sites- Chelsea and Westminster Hospital and West Middlesex University Hospital and a number of community-based services across London, such as sexual health and HIV clinics.

With 6,700 members of staff, we are proud to care for a diverse population of one million people. We are committed to ensuring that our workforce is just as diverse with a strong mix of skills and abilities.

Our staff are at the very heart of our organisation and we recognise the valuable contribution that each and every person working at the Trust makes. One of our Trust priorities is to be an employer of choice- a place where people want to start their career and to grow with us through continued education, professional development and support .

Site Cross-site, Chelsea & Westminster NHS Foundation Trust Town London Salary £75,328 - £86,114 per annum incl. HCAS Salary period Yearly Closing 17/11/2026 23:59 Interview date 16/12/2026

Job overview

The Transformation Delivery Manager will play a pivotal role in delivering improvement and transformation projects across Chelsea & Westminster NHS Foundation Trust. Working 50% within Scheduled and 50% flexibly across the Trust, the post holder will lead and support the implementation of key improvement initiatives, ensuring projects are delivered on time, within scope, and to the highest standards. The role requires strong project management skills, expertise in improvement methodologies, and the ability to build effective relationships with a wide range of stakeholders to drive sustainable change and deliver measurable benefits for patients and staff. The post holder will line manage other members of the Transformation Team to coordinate the approach to agreed projects.

The post holder will support and lead some aspects of designing and delivering Trust QI training. They will also use benchmarking and insight—including GIRFT products and Model Health System/Model Hospital data—to identify unwarranted variation, target improvement opportunities, and support services to develop practical delivery plans and track benefits.

The post holder will also oversee some aspects of the Trust’s Health Improvement and Health Inequality agenda and help to embed this work within business as usual across services.

Interviews for this post will take place on Wednesday 16th December 2026

Main duties of the job

Change Delivery

• Lead the planning, delivery, and evaluation of transformation and improvement projects across the Trust.
• Apply recognised project management methodologies (e.g., PRINCE2, Agile) to ensure effective delivery.
• Build and maintain strong relationships with key stakeholders, facilitating collaboration and buy-in.
• Manage project risks, issues, and dependencies, ensuring timely resolution and escalation where necessary.
• Support staff through change, providing clear communication, training, and engagement to embed new ways of working.
• Oversee projects related to health improvement and health inequalities as well as help embed this within business as usual.
• Being a Trust expert on the use of quality improvement methodology to drive improvement.
• Participate in Acute Provider Group-wide work programmes and where appropriate to provide transformation support to specific and agreed Group-wide projects.
• Share and learn from areas of best practice across the APG and consider implementation of these at Chelsea & Westminster Trust.

Working for our organisation

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites- Chelsea and Westminster Hospital and West Middlesex University Hospital- along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

Detailed job description and main responsibilities

Scheduled Care Responsibilities (~50%)

Design, support and deliver improvement projects within Scheduled Care (e.g. theatre productivity, outpatient improvement, diagnostics), focusing on optimising throughput, reducing waiting times, and eliminating waste.

Work closely with clinical and operational teams to identify bottlenecks and implement solutions that improve efficiency and quality of care.

Monitor project performance against national and local targets (such as RTT and cancer waiting times), ensuring timely delivery of project milestones.

Share learning and best practice from Scheduled Care projects across the Trust.

Safe, High Quality Care

Work collaboratively with clinical teams to identify opportunities to enhance patient experience and outcomes.

Embed quality improvement methodologies to support the delivery of safe, effective, and person‑centred care.

Ensuring high quality QI education and training programmes are in place and delivered.

Monitor the impact of change initiatives on patient safety and quality, ensuring that risks are identified , mitigated, and escalated as appropriate .

Promote a culture of continuous learning and improvement, encouraging staff to share ideas and best practice.

Person specification

Education & Qualifications

• Educated to degree level or equivalent experience, with significant management experience
• Track record of continuous professional and management development
• Experience of delivering transformation, service improvement, CIPs
• Experience of measurement systems and understanding of the role of measurement in improvement and transformation
• Knowledge and experience of strategies for disseminating best practice and learning related to transformation, improvement and CIPs
• Ability to work with teams to achieve agreed goals
• Managing interaction – involves others and is able to work in co-operative teams in which group members feel valued and empowered and have shared goals
• Operational management experience, particularly in acute hospital settings

Skills and Knowledge

• Confidence and proficiency in use of MS Office software
• Knowledge and understanding of implementing transformation, improvement and CIPs in a clinical setting
• Ability to build rapport and credibility with clinical and managerial teams
• Ability to evaluate the impact and outcomes of improvement and CIPs schemes including ensuring that the business engages meaningfully in the quality impact assessment process
• Ability to set up tools and processes to evaluate the impact and outcomes of transformation projects
• Ability to learn from best practice
• Organisational skills – able to deliver projects within an agreed timeframe to achieve results
• Presentation – presentation skills (verbal and written) to a high standard in a range of settings and at a range of levels
• Communication – relates and communicates with all levels and with different professions
• Analytical – ability to analyse, interpret and present quantitative and qualitative project information to a range of audiences, including use of project management tools, spreadsheets & databases
• Knowledge of implementing change in a clinical setting
• Experience of ensuring active patient and carer participation within development work

Important

• There may be some occasions when we have to close a vacancy earlier than the advertised closing date, this will be due to a high volume of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly (and your junk folder) as this is how we will communicate with you throughout the recruitment process.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.
• We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with General Data Protection Regulation (GDPR)

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Becca Campbell Job title Head of Transformation for elective care Email address [e-mail]