Transformation Consultant - Fulfilment

Tesco UK; Digswell; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading retail and technology company is seeking a Transformation Consultant to join the Transcend team. The role involves delivering market-leading fulfilment solutions to clients in the grocery sector, optimizing their online operations. Ideal candidates will have strong consultative selling skills and knowledge in operational efficiency. Flexible working options available.

Benefits

Flexible working conditions

Inclusive and accessible workplace

Qualifications

• Experience optimising services related to operational efficiency in e-commerce grocery sector.
• Deep knowledge of E2E fulfilment journey.
• Ability to travel globally as required.
• Work collaboratively in cross-functional teams.

Responsibilities

• Complete operational health assessments to understand client needs.
• Manage projects and change initiatives.
• Ensure high level of customer satisfaction.
• Prepare business proposals and presentations.

Skills

Consultative selling

Relationship building

Negotiation skills

Operational efficiency

Verbal communication

Written communication

Job description

We are on the lookout for a Transformation Consultant to join our Transcend team here at Tesco. At Transcend Retail Solutions, we help retailers around the world grow their online grocery businesses using the same solutions that powers Tesco’s £8bn e-commerce platform. We’re part of the Tesco family but work like a startup — fast-moving, collaborative, and driven by impact. Joining our consulting team you will sell, consult and deliver market leading fulfilment solutions to grocers seeking to accelerate our customers e-commerce journey. With an in-depth knowledge of online fulfilment and propositions, you will help clients solve problems and create maximum value from their online operations.

Solutions Delivery

• Complete operational health assessments to understand client needs.
• Deep dive problems issues to form hypothesis and solutions.
• Prepare business proposals and presentations.
• Provide consulting support and/or deliverables to clients.
• Spend time in country leading client teams through process improvement and transformation, coaching best practice for fulfilment operations.
• Manage projects and change initiatives.
• Ensure that proposed benefits are tracked/realised.
• Manage financial performance of all project deliveries.

Client Management

• Maintain strong relationship with client throughout engagement keeping them informed of progress.
• Ensure high level of customer satisfaction.
• Develop strong relationships with key client managers throughout client engagement cycle, supporting both existing work and identification of future opportunities for growth.

• Experience optimising services and solutions related to operational efficiency, manual/advanced pick software, MFC in the ecommerce grocery sector.
• Understand the E2E fulfilment journey across receive, stow, pick, pack & deliver and importance of balancing storage, throughput & people across the operation.
• A deep knowledge of solutions in the market, their strengths, weaknesses, and opportunities.
• Consultative selling, relationship building and negotiation skills and / or experience in leading and improving fulfilment operations.
• Exceptional verbal and written communication skills, with experience in writing significant reports and deliverables.
• Ability to travel globally as required.
• Work collaboratively in a small cross functional team but also to work independently across geographies and timezone.

You might know us as a supermarket, technology company or even for our award‑winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.