Transfer Agency Specialist & Officer

State Street; Wales; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A global financial services firm in the UK is seeking a Transfer Agency specialist to join their team. This role offers a hybrid working model and involves managing a team, delivering management information, and ensuring compliance with regulatory frameworks. Candidates should have a minimum of 6 years of Transfer Agency experience and be skilled in business improvement. The company values a strong attention to detail and effective communication skills. Additional benefits include development opportunities and a supportive work environment.

Benefits

Inclusive development opportunities

Flexible work-life support

Paid volunteer days

Qualifications

• Minimum of 6 years of experience in a Transfer Agency role within a financial services firm.
• Strong understanding of regulatory compliance and complaint handling.
• Experience managing teams and delivering management information.

Responsibilities

• Line manage a team of MI and Reporting Analysts.
• Deliver high quality service for Transfer Agency operations.
• Implement and monitor the Controls framework.

Skills

People management and leadership

Controls mindset

Business improvement and change delivery

Interpersonal and communication skills

Analytical and problem-solving skills

Time management

Attention to detail

Education

IOC Qualification

Minimum of 6 years of Transfer Agency experience

Tools

MS Office suite

Advanced Excel

Job description

Who we are looking for

A Transfer Agency specialist, at Officer level , to join our Transfer Agency team. You will be responsible for collecting and processing complex data, exercising due diligence and implementing strict data quality and control processes. You will also be required to demonstrate a comprehensive knowledge of relevant work processes alongside a broad understanding of related and interfacing activities.

This role operates in a hybrid model, allowing a balance of home and office working to meet role requirements.

Why this role is important to us

The team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGD’s tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

You’ll be working within the UK Transfer Agency department in a support and oversight capacity. You will accurately deliver high quality service both internally and externally by incorporating experience and industry knowledge into the daily workflow:

• Line manage a team of MI and Reporting Analysts who provide Management Information, ad-hoc MI requests and regular reporting to support Transfer Agency operations.
• Own delivery of MI and reporting, including production, validation and timely distribution of regular management packs, operational dashboards and ad-hoc analysis to support decision making.
• Participate in data preparation and review, including checking and sign-off during control processes and ensuring MI reconciles to operational systems.
• To comply with the regulatory regimes in which State Street operates, with particular consideration given to relevant AML KYC, Client Asset CASS, Conduct of Business, COLL, Dispute Resolution, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.
• Undertake and oversee daily Transfer Agency processes where required, for example Deal input, Register Updates, Investor Servicing, cash movements and reconciliation, ensuring MI reflects operational activity.
• Embed and maintain a Controls framework, with specific responsibility for Segregation of Duties design and monitoring, control testing and remediation tracking.
• Lead Business Improvement initiatives supporting Operations by identifying process efficiencies, reducing operational risk and ensuring regulatory requirements are met; apply process mapping, root cause analysis and continuous improvement techniques.
• Support change delivery, acting as the operational lead for small to medium change projects and as a key stakeholder for larger programmes; translate business requirements into MI and control requirements and support testing and implementation.
• In the absence of the Line Manager, take responsibility for the efficient day to day running of the team acting as a source of technical expertise.
• Work with your Manager to ensure sufficient resources to ensure all queries and tasks for the Transfer Agency function are resolved in a timely manner.
• Promote risk awareness, assessment and control within the department and  escalate issues appropriately.
• Communicate relevant information up and down the line and to stakeholders across the business.
• Assist in the delivery of on the job training and development of MI and operational staff.
• Attend and contribute to operational, risk and audit meetings as required, and actively contribute to Transfer Agency wide projects and focus groups, ensuring open communication.
• Work closely with other departments locally and Transfer Agency units globally to ensure MI, controls and change activities are aligned.
• Implement and review processes to meet the changing requirements of our clients and improve efficiency while maintaining robust controls.
• Develop and maintain a thorough knowledge of Transfer Agency processes, systems and reporting tools.

What we value

These skills will help you succeed in this role:

• People management and leadership experience, with the ability to coach and develop MI and reporting analysts.
• Controls mindset, with experience implementing and monitoring Segregation of Duties and other operational controls.
• Business improvement and change delivery experience, using structured methodologies to drive efficiency and regulatory compliance.
• Proven interpersonal and communication skills.
• Highly organized with extensive analytical, problem-solving and negotiation skills.
• Ability to achieve results with persistence and patience when working with a wide range of internal and external constituents.
• Ability to work on own initiative and manage competing priorities.
• Strong attention to detail and time management skills.
• Excellent written and verbal communication skills.

Education & Preferred Qualifications experience

• Experience in a CASS related role within the financial services industry.
• A minimum of 6 years of Transfer Agency experience in a large, global financial services firm.
• IOC Qualification.
• Understanding of regulatory complaint handling requirements, with prior exposure to the handling and recording of consumer complaint cases beneficial.
• Awareness of Anti Money Laundering regulations and the current regulatory environment.
• Good working knowledge of MS Office suite, especially an advanced level of Excel
• Administrative and business support skills, with the ability to multi-task and to work calmly under pressure.
• A clear, analytical and methodical approach to problem solving; organisation skills for oneself and others; willingness to assume additional tasks to share workload within team/department; meet tight deadlines with initiative and team-oriented spirit.
• Excellent organisational, planning and co‑ordination skills.
• Display thorough understanding of the following key tasks and the related regulatory rules:
• Dealing
• Settlements
• Reconciliations
• Investor Servicing
• Cash Management
• Registration

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

End Date: February 8, 2026

For further information, and to apply, please visit our website via the “Apply” button below.