Transfer Agency Specialist

LGBT Great; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work policy

Generous holiday

Health & wellbeing benefits

Volunteer time

Professional development & tuition

Parental leave

Networking events

Lunch allowance

Job summary

Janus Henderson Investors is seeking a TA Oversight professional based in London to supervise Transfer Agencies and TPAs under corporate governance frameworks. You will monitor service delivery for UK, Luxembourg and Irish funds, lead queries, perform due diligence, and drive standardisation across product types.

You will collaborate with client service and relationship teams, develop training plans, and keep abreast of regulatory changes affecting transfer agency operations.

Qualifications

• Must possess strong analytical and change-management capabilities and adapt to evolving business needs.
• Ability to set clear objectives, plan activities ahead, manage time, and meet deadlines.
• Make quick, clear decisions and apply sound judgement from data.
• Persuade and negotiate effectively with internal/external stakeholders.
• Excellent spoken and written communication; capable of public speaking and presenting.

Responsibilities

• Monitor service standards provided by transfer agencies to ensure client service quality.
• Oversee client rebates calculations and related processes.
• Lead and resolve queries with TPAs and internal teams.
• Conduct TPA monitoring and due-diligence reviews, on-site where needed.
• Collaborate to standardise processes across product types and funds.
• Produce MI reporting and insights for stakeholders.
• Develop cross-training plans and knowledge sharing within the team.
• Stay updated on industry developments and communicate them across the team.

Skills

Change management

Project planning

Decision making

Negotiation

Public speaking

Data analysis

Strategic thinking

Stakeholder management

Driven

Education

IMC/IOC qualification

Tools

PowerPoint

Excel

Database skills

Sara

GTAS

AWD

Job description

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

You will supervise the transfer agencies (TA) and other Third Party Administrators (TPAs) in line with the Janus Henderson Global Outsourcing Policy, and TPA Risk and Governance framework. The role will be performed within our existing framework of oversight, governance and relationship management and will monitor the delivery of services against agreed service levels and Key Performance Indicators.

You will be located in our London office. Your primary focus will be the oversight of our Distribution Expenses for our UK, Luxembourg and Irish fund ranges.

You will have specific experience and background in TA within the UK and or Luxembourg/Dublin.

You will:

• Monitor and run services standards provided by TA to ensure excellent client service is delivered
• Oversee and perform client rebate calculations.
• Lead and resolve queries from internal and external parties and with the TPAs
• Perform standardized TPA monitoring and due diligence oversight and reviews, both desk based and on site at TPAs
• Work with the wider team to ensure standards are best practice, standardized across product types and fund ranges where possible and meet local requirements
• Review and enhance processes where possible to ensure we achieve excellent client service.
• Produce MI reporting as required
• Build a strong working relationship with the TPA client service and relationship management teams
• Share knowledge and cross train other team members on areas of expertise to ensure a broad skilled team
• Work with manager and team to develop a cross training plan to develop skills defined in objectives and on job description
• Keep abreast of any new industry developments/trends and communicate these to the wider team
• Support change projects as requiredParticipate in any client operational due diligence meetings as required
• Your role may require you to interact with other JHI offices, employees and third parties based in different time zones, outside of core business hours, such as the UK, USA and Asia
• Carry out additional duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Excellent Health and Wellbeing benefits including corporate membership to Wellhub
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• All employee events including networking opportunities and social activities
• Lunch allowance for use within our subsidized onsite canteen

Must have skills

• Critically analysing evolving and fluid situations; Facilitating the implementation and acceptance of change within the workplace.
• Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks by monitoring performance against deadlines and milestones
• Takes responsibility for actions, projects and / or people; Initiates and generates activity and introduces changes into work processes. Makes quick, clear decisions which may include tough choices or considered risks; Applies sound judgement by comparing data from different sources to draw conclusions using effective approaches for choosing a course of action or developing appropriate solutions.
• Gains clear agreement and commitment from others by persuading, convincing and negotiating. Makes effective use of political processes to influence and persuade others; Promote ideas on behalf of oneself or others; Makes a strong personal impact on others; Takes care to manage one's impression on others; Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties and builds collective support or agreement
• Speaks Fluently; Express opinions, information and key points of an argument clearly; Create presentations and / or undertakes public speaking with skill and confidence; Responds quickly to the needs of the audience and to their reactions and feedback; Projects credibility.
• Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; Probes for further information or greater understanding of a problem; Makes rational judgements from the available information and analysis; Demonstrates an understanding of how one issue may be a part of a much larger system.
• Identifies business opportunities; Produces new ideas, approaches or insights; and produces a range of solutions to problems.
• Easily establishes good relationships with ‘customers’ and staff; build wide and effective networks of contacts.
• Dedicated, with drive and energy to get things done

Nice to have skills

• Good working knowledge of investment funds and products and their distribution
• Knowledge of UK, Luxembourg and Ireland regulatory framework
• Strong background in controls and problem solving
• Good Transfer Agency oversight skills including systems (Sara, GTAS, AWD)
• Good general IT skills including PowerPoint, Excel and database used for analysis and reporting purposes
• Previous TA experience
• Meaningful industry qualification e.g. IMC/ IOC (formerly IAQ)
• DST systems knowledge helpfulComplaint background helpful
• Asset management experience helpful

Supervisory responsibilities

• No

Potential for growth

• Mentoring
• On-the-job training expanding technical skills
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at [e-mail]

Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here.

Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.