Transfer Agency Specialist

Janus Henderson Group; Greater London; Hybrid; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Generous Holiday policies

Health and Wellbeing benefits

Volunteer time

Tuition reimbursement

Parental leave

Networking opportunities

Cafeteria lunch allowance

Job summary

Janus Henderson Group seeks an experienced governance professional to oversee transfer agencies and TPAs, ensuring service levels and governance standards are met. You will monitor rebates, handle inquiries, and perform due diligence across UK, Luxembourg and Dublin fund ranges.

The role sits in our London office with hybrid working options and involves cross‑team collaboration, MI reporting, and continuous process improvement to deliver excellent client service.

Qualifications

• Must have strong analytical capabilities and the ability to interpret complex data.
• Excellent change management and stakeholder influencing skills.
• Strong time management, planning and multitasking abilities.
• Decisive with sound judgement and risk-aware decision making.
• Clear communication, presentation and public speaking skills.
• Ability to build and maintain cross-functional relationships.
• Numerical data analysis and ability to break down information into components.

Responsibilities

• Monitor service levels and performance with TPAs and maintain governance standards.
• Oversee client rebate calculations and respond to internal and external queries.
• Lead due diligence reviews and ongoing monitoring of third party administrators.
• Produce management information reports and share insights with teams.
• Collaborate with colleagues to standardise processes across fund ranges.
• Participate in client operational due diligence meetings and cross-train team members.
• Support change projects and keep abreast of industry developments.

Job description

Why work for us?

A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

You will supervise the transfer agencies (TA) and other Third Party Administrators (TPAs) in line with the Janus Henderson Global Outsourcing Policy, and TPA Risk and Governance framework. The role will be performed within our existing framework of oversight, governance and relationship management and will monitor the delivery of services against agreed service levels and Key Performance Indicators. You will be located in our London office. Your primary focus will be the oversight of our Distribution Expenses for our UK, Luxembourg and Irish fund ranges. You will have specific experience and background in TA within the UK and or Luxembourg/Dublin. You will: Monitor and run services standards provided by TA to ensure excellent client service is delivered Oversee and perform client rebate calculations. Lead and resolve queries from internal and external parties and with the TPAs Perform standardized TPA monitoring and due diligence oversight and reviews, both desk based and on site at TPAs Work with the wider team to ensure standards are best practice, standardized across product types and fund ranges where possible and meet local requirements Review and enhance processes where possible to ensure we achieve excellent client service. Produce MI reporting as required Build a strong working relationship with the TPA client service and relationship management teams Share knowledge and cross train other team members on areas of expertise to ensure a broad skilled team Work with manager and team to develop a cross training plan to develop skills defined in objectives and on job description Keep abreast of any new industry developments/trends and communicate these to the wider team Support change projects as required Participate in any client operational due diligence meetings as required Your role may require you to interact with other JHI offices, employees and third parties based in different time zones, outside of core business hours, such as the UK, USA and Asia Carry out additional duties as assigned

What to expect when you join our firm

Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen

Must have skills

Critically analysing evolving and fluid situations; Facilitating the implementation and acceptance of change within the workplace. Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks by monitoring performance against deadlines and milestones Takes responsibility for actions, projects and / or people; Initiates and generates activity and introduces changes into work processes. Makes quick, clear decisions which may include tough choices or considered risks; Applies sound judgement by comparing data from different sources to draw conclusions using effective approaches for choosing a course of action or developing appropriate solutions. Gains clear agreement and commitment from others by persuading, convincing and negotiating. Makes effective use of political processes to influence and persuade others; Promote ideas on behalf of oneself or others; Makes a strong personal impact on others; Takes care to manage one's impression on others; Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties and builds collective support or agreement Speaks Fluently; Express opinions, information and key points of an argument clearly; Create presentations and / or undertakes public speaking with skill and confidence; Responds quickly to the needs of the audience and to their reactions and feedback; Projects credibility. Analyses numerical data and all other sources of information, to break them into component part