Transcription Operations Associate

Alphasights; Camden Town; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading knowledge platform in Camden Town seeks a Transcription Operations Associate to enhance its transcription service delivery. The role involves managing production queues, overseeing contractor performance, and ensuring high-quality service. Candidates should have a Bachelor’s degree and strong English fluency. Relevant internships are a plus. Offers include competitive salary, health insurance, and flexible work options.

Benefits

Health insurance

25 vacation days

Subsidized lunch

Work from home option on Fridays

Qualifications

• Bachelor’s degree with strong academic credentials.
• Fluency in written and spoken English is essential.
• No prior work experience is needed, but relevant internships are desirable.

Responsibilities

• Manage transcription orders and ensure turnaround times.
• Resolve service delivery issues independently.
• Build and oversee a contractor team in the region.

Skills

Attention to detail

Proactive problem solving

Fluency in English

Team collaboration

Education

Bachelor's degree

Job description

As a Transcription Operations Associate in the EMEA and APAC region, you will enable the delivery of high-quality transcription service at scale. This involves proactively managing the production queue to ensure industry-leading turnaround times, resolving workflow issues promptly, and addressing queries from our Client Service Teams. You will also oversee a community of top-tier contractors, ensuring they not only meet but exceed KPIs for exceptional service delivery, contractor productivity and engagement.

• Production Oversight: Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production. You will be responsible for ensuring that we are meeting industry-leading turnaround time and quality at scale.

• Issue Resolution: Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required.

• Contractor Management: Building and overseeing a skilled contractor team in your region. You will be responsible for your unit KPIs, ensuring a productive and engaged contractor community, while also collaborating with our Transcription Quality Assurance Specialists to improve quality metrics. Output-focused: You are an execution-focused individual that thrives in a fast-paced environment and drives measurable outcomes and KPIs for the function.

• Meticulous attention to detail: Your high standards and unwavering attention to detail ensure the highest level of accuracy and precision in your work.

• Self-starter: You take initiative in identifying issues, proposing operational improvements, and driving solutions. Your proactive approach and adaptability allow you to thrive in a dynamic environment.

• Bachelor’s degree, with strong academic credentials in any field and noteworthy extracurricular leadership.

• No prior work experience is needed. However, relevant internships and other evidence of interest / experience working in operations in a service or business context are desirable.

• Track record of strong academic performance.

• Fluency in written and spoken English is essential. AlphaSights is the leading global knowledge platform. Our sophisticated technology platform enables our clients, our people, and our experts to connect, collaborate, and transfer globally distributed knowledge faster than ever before. Professionals at investment firms, consultancies, corporations, and nonprofits rely on us to connect them seamlessly with knowledgeable domain experts who help enhance their thinking, inform critical decisions, and propel their business forward. Founded in 2008, AlphaSights currently employs more than 1,500 professionals in nine offices around the globe and regularly ranks as one of the fastest-growing companies in the world. Competitive fixed annual base salary.

• 4% matched pension contribution on qualified earnings.

• Comprehensive private health insurance coverage and dental insurance.

• 25 vacation days, 8 bank holidays, and business closure over the Christmas break.

• Offices in central London; subsidized lunch plus free breakfast, snacks and fruit throughout the day.

• The option to work from home on Fridays.

AlphaSights is an equal opportunities employer. Please note that unfortunately, we are unable to sponsor visas for this position.