Transactional Management Support Officer x 2

Stoke-on-Trent City Council; Stoke-on-Trent; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Hybrid working options

Local government pension scheme

Career development opportunities

Flexible working hours

Job summary

Stoke-on-Trent City Council is seeking an organised Team Support Administrator to provide vital administrative support across the Missing from Home and Multi-Agency Child Exploitation Teams. The role ensures safeguarding information is managed efficiently so frontline practitioners can focus on supporting children and young people.

Key duties include managing notifications in Liquidlogic, maintaining records, and coordinating with police, with a fixed Monday 7:00am start to process weekend

Qualifications

• Experience providing administrative support in safeguarding contexts.
• Excellent organisation and attention to detail.
• Ability to manage high volumes of information accurately and efficiently.

Responsibilities

• Reviewing, matching and uploading missing and found notifications onto Liquidlogic.
• Maintaining accurate records and updating team tracking systems.
• Liaising with Staffordshire Police Missing Persons Team to clarify information.
• Monitoring missing episode thresholds and notifying teams when meetings are required.
• Maintaining daily missing children updates for senior leaders.
• Compiling and distributing notes from meetings (MACE, Risk Management, daily briefing).
• Assisting with meeting agendas and data reporting.
• Updating case records and shared workspaces.
• Chasing and filing key documentation including risk assessments.

Skills

Microsoft Office

Record management

Data entry

Attention to detail

Tools

Liquidlogic

Job description

Join Our Team We are looking for an organised and proactive Team Support Administrator to provide vital administrative support across our Missing from Home Team and Multi-Agency Child Exploitation Team. This role plays a key part in ensuring safeguarding information is managed efficiently, enabling frontline practitioners to focus on delivering direct support to children and young people. About the Role You will be responsible for a variety of administrative duties that support the effective operation of safeguarding services. The Monday 7:00am start is essential to ensure weekend notifications are processed and available for teams at the beginning of the working day/week. Key responsibilities include:

• Reviewing, matching and uploading missing and found notifications onto Liquidlogic.
• Maintaining accurate records and updating team tracking systems.
• Liaising with Staffordshire Police Missing Persons Team to clarify information and resolve discrepancies.
• Monitoring missing episode thresholds and notifying relevant teams when Missing Intervention Meetings are required.
• Maintaining daily missing children updates for senior leaders, including safeguarding and intervention activity.
• Compiling, distributing and saving notes from meetings, including MACE, Risk Management and daily briefing meetings.
• Assisting with the preparation and distribution of meeting agendas.
• Inputting and collating data for reporting purposes.
• Updating individual case records and shared workspaces.
• Chasing and filing key documentation, including risk assessments and supporting paperwork.
• Following up on actions and responding to queries relating to MACE processes.
• Providing wider administrative support to safeguarding teams during quieter periods., This is an opportunity to play a crucial role in supporting safeguarding services and helping ensure children and young people receive timely and effective support. Your work behind the scenes will make a real difference to the delivery of frontline services. If you are an organised administrator with a commitment to accuracy and teamwork, we would love to hear from you.
  You will be:
• Highly organised with excellent attention to detail.
• Confident managing large volumes of information accurately and efficiently.
• Experienced in administrative support and record management.
• Skilled in Microsoft Office applications.
• Able to prioritise workloads and work effectively in a fast-paced environment.

A strong communicator who can build positive working relationships with internal teams and partner agencies.

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it’s about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that's where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision., Stoke-on-Trent City Council's diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need., Stoke-on-Trent City Council is a unitary authority employing approximately 4,600 staff who deliver 700 services to more than 260,000 residents. Our city comprises of six towns: Burslem, Fenton, Hanley, Longton, Stoke and Tunstall. We are a city of strengths, with a proud heritage and bright future. We have undergone significant changes over the last few years. New ways of working have already transformed many service areas and we are determined to continue to develop more innovative approaches to ensure that we can maximise the benefits of transformation. Our city Although the 13th largest city in the UK, Stoke-on-Trent is rapidly outstripping a number of parts of the country with our economic growth and recovery. Stoke-on-Trent is a city with a strong sense of civic pride - we've been voted the kindest city in the UK - and a place where you'll receive a hugely warm welcome. We have a rich and diverse culture, steeped in our prestigious industrial heritage as the celebrated 'world capital of ceramics'. But we don't just want to celebrate our proud past - we firmly believe that Stoke-on-Trent's best years are ahead of it. We are determined to raise aspirations and match them with high-quality education and health provision, as well as improved opportunities to secure fulfilling and well-paid work. Through uniting social and economic opportunities, we are maximising the full power of the city council as a secure and steadfast institution within the city.

• A competitive salary based on your skills, experience and talent
• Hybrid and flexible working options
• An excellent local authority benefits pension scheme
• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes, When you work for Stoke-on-Trent City Council you'll be helping to improve the lives and wellbeing of our residents. We'll provide you with support, learning opportunities and flexible working options and some amazing benefits including; a competitive salary, generous holidays, an excellent defined local authority benefit pension scheme, annual leave purchase scheme, cycle to work schemes just to name a few. We also have access to lifestyle benefits which offer a wide range of discounts such as family days out, travel, retail and many more.

Our commitment to you Vibrancy and diversity are two of Stoke-on-Trent's greatest assets. A city founded on creative endeavour should value and celebrate the multitude of voices, ideas and identities that shape its culture. We are committed to creating a culture which is truly inclusive, where all staff feel valued, listened to, supported and able to do their work to the best of their abilities at all times. And we must ensure that our decisions and policies nurture and empower communities across our city and do not inadvertently disadvantage groups and individuals that we want to help to thrive. Our approach to Equality and Diversity is an invitation to all our communities to work with and for us so we can continue to improve how we deliver services residents need. Our employee networks are inclusive, open forums for colleagues with similar lived experiences. They allow staff to meet, support and mentor each other, alongside being a voice for under-represented groups to advise and support the organisation when developing policies and services.