Training Manager

Wonderfield Group; Oxford; Hybrid; GBP 44,000; Full time

Job summary

A leading food service company in the UK is seeking a Training Manager to support franchise-owned kiosks. The role involves facilitating training in both classroom and operational settings, ensuring programs are beneficial and cost-effective. A background in food service and proven training experience are essential. This field-based position includes overnight stays and requires a driving license and vehicle access.

Qualifications

• Proven training experience in food service or franchise settings.
• Hospitality operations background at Manager level (or equivalent).
• Proficient in designing training content including SOPs and e-learning.

Responsibilities

• Provide classroom learning and on-the-job support for franchise kiosks.
• Manage multiple training programs across franchised and corporate retail formats.
• Align training initiatives with wider business objectives.

Skills

Training professional experience

Intermediate to advanced IT skills (MS Office 365)

Coaching passion

Excellent planning and time management

Excellent communication skills

Self-motivated

Attention to detail

Flexibility

Tools

Microsoft Office 365

Digital learning platforms

Job description

Training Manager Head Office - Wonderfield Group Contract: Full Time – Salary: 44,000 – Contracted Hours: 40

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.

Essential Skills / Knowledge:

• Experienced training professional. A background in operations is desirable
• Experience in facilitating
• Intermediate to advanced IT skills (MS Office 365), specifically Teams
• Passion for coaching
• Stakeholder engagement and commercially minded
• Excellent planning, organising and time management skills
• Excellent communication skills
• Self-motivation and ability to work on one's own
• Great attention to detail and accuracy
• Ability to anticipate needs and to react quickly to demands
• Great flexibilitity

Overview of the role

This is a field based role with overnight stays , a driving licence and access to vehicle is required

The Franchise Training Manager will be critical in providing both classroom learning as well as 'on-the-shop-floor' support for the franchise owned kiosks. They will be responsible for all the learning content and programs related to franchise.

The successful applicant will have proven training experience and have a hospitality operations background at Manager (or equivalent level). You will be working as part of a progressive, digitally led operations team and must be commercially minded ensuring training support is beneficial, attractive, and cost effective to the end user.

• Proven experience in food service or franchise training, ideally within fresh food retail or restaurant environments.
• Strong understanding of kiosk operations in grocery environments.
• Experienced in managing multiple training programs across both franchised and corporate retail formats.
• Skilled in designing and delivering training content including SOPs, e-learning modules, and practical, hands-on materials.
• Confident facilitator across both classroom and operational training environments.
• Strong coaching and mentoring skills, with a passion for developing individuals and teams.
• Excellent communication, stakeholder engagement, and interpersonal skills.
• Commercially minded, with the ability to align training initiatives with wider business objectives.
• Proficient in Microsoft Office 365, especially Teams, and experienced with digital learning platforms such as Attensi.
• Highly organised and self-motivated, with excellent planning, time management, and attention to detail.
• Adaptable and flexible, able to respond quickly to changing priorities and business needs.
• Comfortable working independently or collaboratively within cross-functional teams.
• Level 3 Food Safety certification (or equivalent) preferred.