Training Manager

ISS Facilities Services; Mount Pleasant; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facility management company in the UK is seeking a dedicated Training Manager to enhance training across hospital departments. This role involves monitoring training compliance, coordinating learning sessions, and maintaining training records. Ideal candidates must have experience in training management and excellent communication skills. We offer a supportive environment focused on inclusivity and career development. Join our team to make a significant impact on operational excellence.

Qualifications

• Proven experience in a Training Manager role.
• Strong track record of designing and managing learning programmes.
• Confident in using KPIs and SLAs.
• Ability to motivate and engage learners.

Responsibilities

• Monitor training compliance across service lines.
• Identify training needs for hospital departments.
• Coordinate and schedule training sessions.
• Deliver training to frontline and management staff.
• Maintain records in the Learning Management System.
• Manage refresher training for compliance.
• Lead Training Community calls.

Skills

Training management

Communication

Stakeholder engagement

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Active listening

Tools

Learning Management Systems

Digital learning platforms

Job description

Overview

Job title: Training Manager

Contract: Healthcare

Location: London, SW10 9NH (and surrounding areas)

Hours of work: 40

Contract Type: Permanent

We are seeking a dedicated and proactive Training Manager to ensure all colleagues receive timely, high-quality training that equips them with the skills and confidence needed to perform their roles effectively. This role supports operational excellence by identifying training needs, coordinating development plans, and enhancing the overall training provision across all sites.

We are looking for someone who can build strong partnerships with managers, Trust representatives, and wider hospital teams to deliver consistent, engaging, and compliant learning experiences. The Training Manager will ensure training records are accurately maintained in the Learning Management System and will lead the coordination of refresher, mandatory, and development training across the service.

Key Responsibilities

• Monitor and review training compliance across all service lines.
• Collaborate with operational teams to identify training needs for each hospital department.
• Coordinate and schedule training sessions, including mandatory and leadership development courses.
• Deliver a range of training sessions to frontline and management staff.
• Administer apprenticeship programmes delivered by external providers.
• Maintain accurate records and ensure compliance within the Learning Management System.
• Schedule and manage refresher training to support ongoing compliance.
• Lead monthly Training Community calls with colleagues across 30 hospitals to share best practices.

Professional and Personal Competencies/Qualifications

• Proven experience in a Training Manager role.
• Strong track record of designing, delivering, and managing end-to-end learning programmes.
• Confident in using KPIs and SLAs to support continuous improvement.
• Skilled user of Learning Management Systems and digital learning platforms.
• Excellent communication and stakeholder engagement capabilities.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Ability to motivate, influence, and engage learners at all levels.
• Strong active listening skills and the ability to present concepts clearly and effectively.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]