Training Manager

Wonderfield Group; Chichester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading food service company in the UK seeks a Franchise Training Manager to oversee training programs for franchise-owned kiosks. Successful applicants will have training experience and a background in hospitality operations. This role involves both classroom and on-the-job training, ensuring that training content aligns with business objectives. The ideal candidate is self-motivated, highly organized, and has exceptional communication skills.

Qualifications

• Proven training experience with a hospitality operations background.
• Experience in facilitating training programs.
• Ability to design and deliver training content, including E-learning modules.

Responsibilities

• Responsible for all learning content and programs related to franchise.
• Provide both classroom learning and on-the-shop-floor support.
• Ensure training support is commercially beneficial and effective.

Skills

Experienced training professional

Intermediate to advanced IT skills (MS Office 365)

Passion for coaching

Excellent communication skills

Attention to detail

Flexible and adaptable

Strong coaching and mentoring skills

Stakeholder engagement

Education

Level 3 Food Safety certification (or equivalent)

Tools

Microsoft Office 365

Digital learning platforms (e.g., Attensi)

Job description

Job Overview

This is a field based role with overnight stays, a driving licence and access to vehicle is required. The Franchise Training Manager will be critical in providing both classroom learning as well as on-the-shop-floor support for the franchise owned kiosks. They will be responsible for all the learning content and programs related to franchise. The successful applicant will have proven training experience and have a hospitality operations background at Manager (or equivalent level). You will be working as part of a progressive, digitally led operations team and must be commercially minded ensuring training support is beneficial, attractive, and cost effective to the end user.

Key Responsibilities

• Responsible for all the learning content and programs related to franchise.
• Provide both classroom learning and on-the-shop-floor support for franchise owned kiosks.
• Ensure training support is beneficial, attractive, and cost effective to the end user.

Qualifications & Skills

• Experienced training professional. A background in operations is desirable.
• Experience in facilitating.
• Intermediate to advanced IT skills (MS Office 365), specifically Teams.
• Passion for coaching.
• Stakeholder engagement and commercially minded.
• Excellent planning, organising and time management skills.
• Excellent communication skills.
• Self-motivation and ability to work on one's own.
• Great attention to detail and accuracy.
• Ability to anticipate needs and to react quickly to demands.
• Great flexibility, Proven experience in food service or franchise training, ideally within fresh food retail or restaurant environments.
• Strong understanding of kiosk operations in grocery environments.
• Experienced in managing multiple training programs across both franchised and corporate retail formats.
• Skilled in designing and delivering training content including SOPs, E-learning modules, and practical, hands‑on materials.
• Confident facilitator across both classroom and operational training environments.
• Strong coaching and mentoring skills, with a passion for developing individuals and teams.
• Excellent communication, stakeholder engagement, and interpersonal skills.
• Commercially minded, with the ability to align training initiatives with wider business objectives.
• Proficient in Microsoft Office 365, especially Teams, and experienced with digital learning platforms such as Attensi.
• Highly organised and self‑motivated, with excellent planning, time management, and attention to detail.
• Adaptable and flexible, able to respond quickly to changing priorities and business needs.
• Comfortable working independently or collaboratively within cross‑functional teams.
• Level 3 Food Safety certification (or equivalent) preferred.

Additional Information

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the world’s largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.