Training Manager

Wonderfield Group; Ashtead; On-site; GBP 37,000 - 44,000; Full time

Job summary

A leading foodservice organization in the UK seeks a Training Manager to provide critical support for franchise kiosks. This field-based role requires proven training experience, a background in hospitality operations, and strong coaching skills. Responsibilities include designing training content and ensuring alignment with business objectives. Applicants must be adaptable, self-motivated, and possess excellent communication and planning skills.

Qualifications

• Proven experience in food service or franchise training.
• Strong understanding of kiosk operations in grocery environments.
• Experienced in managing multiple training programs.

Responsibilities

• Provide classroom learning and on-the-shop-floor support for franchises.
• Design and deliver training content including SOPs and e-learning modules.
• Align training initiatives with business objectives.

Skills

Experienced training professional

Intermediate to advanced IT skills (MS Office 365)

Passion for coaching

Excellent communication skills

Commercially minded

Excellent planning and time management

Strong coaching and mentoring skills

Comfortable working independently

Education

Level 3 Food Safety certification (or equivalent)

Tools

Microsoft Office 365

Digital learning platforms (e.g., Attensi)

Job description

Training Manager

Head Office - Wonderfield Group

Contract: Full Time
Salary: 44,000
Contracted Hours: 40

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.

Essential Skills / Knowledge:

• Experienced training professional. A background in operations is desirable
• Experience in facilitating
• Intermediate to advanced IT skills (MS Office 365), specifically Teams
• Passion for coaching
• Stakeholder engagement and commercially minded
• Excellent planning, organising and time management skills
• Excellent communication skills
• Self-motivation and ability to work on one’s own
• Great attention to detail and accuracy
• Ability to anticipate needs and to react quickly to demands
• Great flexibilitity

Overview of the role

**** This is a field based role with overnight stays , a driving licence and access to vehicle is required *****

The Franchise Training Manager will be critical in providing both classroom learning as well as ‘on-the-shop-floor’ support for the franchise owned kiosks. They will be responsible for all the learning content and programs related to franchise.

The successful applicant will have proven training experience and have a hospitality operations background at Manager (or equivalent level). You will be working as part of a progressive, digitally led operations team and must be commercially minded ensuring training support is beneficial, attractive, and cost effective to the end user.

• Proven experience in food service or franchise training, ideally within fresh food retail or restaurant environments.
• Strong understanding of kiosk operations in grocery environments.
• Experienced in managing multiple training programs across both franchised and corporate retail formats.
• Skilled in designing and delivering training content including SOPs, e-learning modules, and practical, hands-on materials.
• Confident facilitator across both classroom and operational training environments.
• Strong coaching and mentoring skills, with a passion for developing individuals and teams.
• Excellent communication, stakeholder engagement, and interpersonal skills.
• Commercially minded, with the ability to align training initiatives with wider business objectives.
• Proficient in Microsoft Office 365, especially Teams, and experienced with digital learning platforms such as Attensi.
• Highly organised and self-motivated, with excellent planning, time management, and attention to detail.
• Adaptable and flexible, able to respond quickly to changing priorities and business needs.
• Comfortable working independently or collaboratively within cross-functional teams.
• Level 3 Food Safety certification (or equivalent) preferred.