Training And Support Manager

Electus Recruitment Solutions; Bournemouth; On-site; GBP 38,000 - 48,000; Full time

Job summary

A leading aviation and defence organisation in Bournemouth is seeking a Training and Support Specialist to deliver high-quality training and user support for an ERP system. The ideal candidate will possess extensive experience in technical training, a strong understanding of ERP systems, and excellent communication skills. This permanent role offers a salary range of £38,000 to £48,000 and requires travel to various sites.

Qualifications

• Proven experience in technical training delivery.
• Strong functional understanding of ERP or MRO systems.
• Practical knowledge of engineering practices and operational workflows.
• Excellent communication and presentation skills.
• Ability to deliver complex technical topics effectively.
• Willingness to travel to other sites.

Responsibilities

• Design and deliver ERP training programmes.
• Provide in-person training at various locations.
• Act as a point of contact for user support.
• Collaborate with change leads for aligning training with business processes.
• Maintain training standards and effectiveness.
• Represent the organisation in technical meetings.

Skills

Technical training delivery

Functional understanding of ERP or MRO systems

Communication skills

Presentation skills

Facilitation skills

Education

Recognised Train the Trainer qualification

Tools

Aerotrac or similar aviation-specific MRO software

Job description

ERP Training and Support

We are actively recruiting a Training and Support Specialist to join a critical aviation and defence organisation based in Bournemouth, Christchurch. This is a vital position focused on the delivery of high quality training and expert user support for a key Enterprise Resource Planning (ERP) system utilised across the engineering, logistics, procurement, and finance functions.

The role offers a unique opportunity to shape the use of a mission critical MRO/ERP tool within a demanding, safety regulated environment.

The Role and Responsibilities

This is a hands on role acting as the subject matter expert for the core business system. You will be responsible for ensuring high adoption rates and user proficiency across the organisation. Key duties include:

• Designing, developing, and delivering a comprehensive ERP training programme across various user groups.
• Providing in person training at the Bournemouth headquarters and other UK/international sites as required.
• Acting as a key point of contact for expert user support and system troubleshooting.
• Collaborating with change leads to ensure training aligns with evolving business processes and compliance requirements.
• Maintaining training standards and driving continuous improvement in training effectiveness.
• Representing the organisation in monthly technical meetings with the external software vendor.

Essential Skills and Experience

The successful candidate will demonstrate a strong foundation in both technical training and ERP system usage within a heavy regulated sector.

• Proven experience in technical training delivery with a recognised Train the Trainer qualification.
• Strong functional understanding of ERP or MRO systems used in engineering, logistics, or asset management.
• Practical knowledge of engineering practices and operational workflows.
• Excellent communication, presentation, and facilitation skills.
• A clear ability to deliver complex technical topics in an accessible and engaging manner.
• Willingness to undertake travel to other national or international sites.

Desirable Attributes

• Previous experience with Aerotrac or a similar aviation-specific MRO software tool.
• Familiarity with UK CAA and EASA aviation regulatory frameworks.

Salary: £38,000 to £48,000 per annum

Location: Bournemouth Christchurch (Site Based)

Due to the nature of work at our client’s site, these vacancies are only open to British Citizens who hold SC clearance or can obtain it.

This is a permanent role.