Training & Account Manager (South and Midlands)

Origin Coffee Ltd; Gloucester; Hybrid; GBP 32,000; Full time

Job summary

A leading coffee company is seeking a dedicated Training & Account Manager based in the UK. This role involves supporting a key wholesale partner through training and quality management, requiring extensive travel across multiple regions. Ideal candidates will have strong barista skills, experience in coffee training, and excellent communication abilities. A company car will be provided, and the role offers a base salary of £32,000 plus generous perks.

Benefits

26 days holiday + your birthday off

Discounts on merch and partner products

SCA training and ongoing learning opportunities

Enhanced family leave for every kind of parent

Pension scheme with 5% employer contributions

24/7 Employee Assistance Programme & GP Service

Enhanced sick pay, period leave & personal days

Two paid volunteering days every year

Qualifications

• Proven experience in speciality coffee or coffee training.
• Comfortable with regular travel across the Southwest and the Midlands.
• Full UK driving licence.

Responsibilities

• Act as the main point of contact between Origin and the key account for all coffee-related training and quality matters.
• Plan and deliver structured training programmes to onboard new team members and upskill existing baristas across multiple sites.
• Monitor quality standards and report trends back to the Wholesale and Education teams.

Skills

Coffee training experience

Strong barista skills

Excellent communication skills

Organisational skills

Education

Professional coffee qualifications (SCA or equivalent)

Job description

About the Role

This role supports one of our newest and largest wholesale partners to serve coffee that consistently reflects Origin’s standards of care, confidence, and quality.

As a dedicated Training & Account Manager, you’ll support sites located outside of Cornwall, includingDevon & Dorset, the South Coast, Cotswolds & Avon, and the Midlands. You’ll deliver barista training, support quality, and strengthen the partnership between our two brands.

You’ll spend most of your time on the road, working directly with their retail teams to build skills, improve consistency, and ensure every cup represents both brands at their best. You’ll be a trusted link between Origin and our wholesale partner, focused on quality at every stage, from training to service.

Please note:Whilst extensive travel is required for this role, the most central point would be Gloucestershire or Worcestershire.

What You’ll Be Doing

• Act as the main point of contact between Origin and the key account for all coffee‑related training and quality matters.
• Plan and deliver structured training programmes to onboard new team members and upskill existing baristas across multiple sites.
• Monitor quality standards and report trends back to the Wholesale and Education teams.
• Collaborate with accounts leadership and operations teams to align on service goals and training priorities.
• Champion consistency and operational efficiency across multiple sites.
• Provide feedback loops that help both Origin and the account continuously improve.

About You

You’ve worked in coffee, possibly at scale, and understand what great looks like on the bar. You take satisfaction in helping others improve, building skills, confidence, and consistency over time.

You’re a clear and approachable communicator who can adapt your style to suit different people and settings. You’re organised, proactive, and confident managing your own schedule on the road. You value long‑term relationships and take pride in representing both brands with care and professionalism.

You are comfortable with your own car travel as you'll be visiting multiple sites across the working week.

Values & Mindset

• Passionate about quality, coffee, and people.
• Collaborative and solutions‑focused.
• Positive, adaptable, and growth‑oriented.
• Motivated by purpose and proud to represent both Origin and the wholesale partner.
• Inclusive and respectful in every interaction.

Skills & Experience

• Proven experience in speciality coffee or coffee training.
• Strong barista skills and practical technical knowledge.
• Confident in delivering training to individuals and larger groups across multiple sites.
• Skilled in building relationships and managing stakeholder expectations.
• Excellent communication and coaching skills.
• Organised, proactive, and able to manage your own schedule on the road.
• Comfortable with regular travel across the Southwest and the Midlands.
• Full UK driving licence.
• Professional coffee qualifications (SCA or equivalent preferred).

Desireable

• Experience in account management or multi‑site operations.
• Experience in basic machine maintenance or technical troubleshooting.
• Understanding of brand standards and how to embed them across teams.

Please note: The base salary for this role is £32,000 FTE. Due to the travelling required for this role, a company car will be provided.

Why Origin

• 26 days holiday + your birthday off + flexible bank holidays
• All the coffee you could dream of – plus discounts on merch and partner products
• Work that’s meaningful, creative, and rooted in values
• Industry‑leading brand with a people‑first culture
• B‑Corp certified and proudly independent
• SCA training and ongoing learning opportunities for all employees
• Enhanced family leave for every kind of parent
• Pension scheme with 5% employer contributions
• Access to a 24/7 Employee Assistance Programme & GP Service
• Enhanced sick pay, period leave & personal days
• Two paid volunteering days every year

Everyone is Welcome at Origin

We believe diverse perspectives enrich our culture and creativity. If you’re passionate about coffee and excited by this opportunity – even if you don’t tick every box – we encourage you to apply. Your unique experience could be exactly what we need.

Why Join Us?

This is a dedicated role serving one of Origin’s newest key wholesale partners. You’ll play a central part in embedding Origin coffee across their bakery network, ensuring quality, consistency, and care are reflected in every cup.

While you are here and before you apply, take a look at us on Instagram.