Training (Academy) / Quality Resource Coordinator

Orchard Care Homes; Harrogate; On-site; GBP 28,000; Full time

Job summary

A leading care home provider in Harrogate is seeking a Training (Academy) / Quality Resource Coordinator to support training and quality assurance across 23 care homes. The ideal candidate will be organized, with strong administrative skills and a passion for quality and development. Responsibilities include coordinating training, assisting with quality checks, and maintaining training resources. Benefits include a salary of £28,000, 25 days of annual leave, and excellent career progression opportunities.

Benefits

25 days of annual leave plus 8 bank holidays

Excellent training and progression opportunities

Recognition schemes

Access to Blue Light Discount Card & App

24/7 Employee Support Hub

Qualifications

• Minimum of 1 year in a coordination, administration, or support role.
• Keen eye for detail and strong organisational skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate and track mandatory and specialized staff training.
• Assist with quality audit visits and compliance checks.
• Support the induction and onboarding process for new staff.

Skills

Administrative skills

Organisational skills

Communication skills

Microsoft Office 365 Suite

Job description

Training (Academy) / Quality Resource Coordinator

The Hamlet , Hornbeam Park, Harrogate, HG2 8RE

Job Type Permanent | Job Category Quality & Governance | Closing Date 30 November 2025 | Pay £28,000

At Orchard Care Homes, we are expanding our support team and are now seeking to appoint a Training (Academy) / Quality Resource Coordinator to work in our Support Centre providing Training and Quality resource support to our 23 Care Homes.

As a Training / Quality Resource Coordinator, you will be responsible for supporting the implementation and coordination of all training and quality assurance activities across the group. This will involve working closely with Home Managers and the central team to ensure staff are fully trained, and that our care homes receive regular quality visit to consistently meet and exceed internal quality standards and regulatory compliance.

Your role will include:

• Coordinating and tracking mandatory and specialised staff training.
• Assisting with the administration of quality audit visits and compliance checks.
• Assisting with Developing and maintaining training resources and documentation.
• Supporting the induction and onboarding process for new staff.
• Liaising with external training providers and internal stakeholders to schedule and deliver training programmes.
• Maintain accurate records of training attendance and certifications, ensuring compliance with internal policies and external regulatory requirements.
• Producing reports on Quality Standards, training progress, completion rates, missed attendance and areas for improvement to support strategic decision-making.

You will be an organised and proactive individual, essential to maintaining the high quality of life and wellbeing for our residents and the professional development of our home teams.

Role Requirements

• A minimum of 1 year of experience in a coordination, administration, or support role, preferably within the health, social care, or training sector.
• Excellent administrative and organisational skills with a keen eye for detail.
• Strong working knowledge of Microsoft Office 365 Suite (Word, Excel, PowerPoint).
• Passionate about quality, learning, development, and delivering high standards of service.
• Excellent communication and interpersonal skills to engage effectively with all levels of staff.

In Return, We Offer

• Salary of £28,000 per annum.
• 25 days of annual leave plus 8 bank holidays.
• Excellent training and progression opportunities, from day one, with career pathways to enable you to grow and develop.
• Recognition schemes, such as ‘Making a Difference’ and an annual awards ceremony.
• Access to Blue Light Discount Card & App.
• Access to our 24/7 Employee Support Hub offering confidential support on personal and professional issues.

Orchard Care Homes

Orchard Care Homes has a network of 23 care homes and has been providing care for older people for over 15 years. We are committed to being at the heart of the local community and delivering the same level of care that we would all wish for our loved ones.

At Orchard Care Homes, we value our employees. Click here to find out more about our wide range of benefits.

Support Centre

Our Support Centre in Harrogate provides additional support to the daily workings of our care homes, looking after and managing all administrative, support, and back office functions, in addition to adding an extra…