Trainer and Mentor

Michael Page Legal; Leeds; On-site; GBP 23,000 - 28,000; Full time

Job summary

A reputable law firm in Leeds seeks a Teacher and Mentor to support new starters and existing employees in the remortgage sector. This role offers an excellent opportunity for growth and development within a supportive environment. The ideal candidate is passionate about training, has mentoring experience, and excels in a customer-centric role. Salary up to £28,000 based on experience, along with competitive benefits.

Benefits

Full training provided

Structured progression and development plan

Excellent benefits package

Superb offices and facilities

Qualifications

• Experience in training and coaching is preferred.
• Passionate about customer service and delivering the best client experience.
• Ability to manage deadlines in a volume environment.
• Excellent communication and teamwork skills.

Responsibilities

• Present induction courses and conduct all training once confident.
• Create and organize new training materials.
• Mark audits and ensure compliance is followed.
• Assist with QA mentoring and coaching.
• Support new starters in transitioning to their teams.
• Promote best practices.

Skills

Customer service

Mentoring experience

Attention to detail

Organizational skills

Team collaboration

Job description

Client Details

Michael Page have partnered with a reputable Law Firm in Leeds to recruit for a Trainer and Mentor to join their team on a permanent basis.

This would be an exceptional opportunity for someone in a similar position looking for that next step or a candidate who is experienced within the remortgage sector with some mentoring experience.

The business are open to background if you are passionate about learning and development please apply now!

Description

As a Trainer and Mentor you will be working alongside an excellent team providing support to new starters and existing employees of the business which deal with remortgage transactions.

Below are some of the duties involved:

• Presenting basic induction courses initially with the view to then conduct all training courses once confident in the role
• Creating and organising new training materials
• Marking of audits and ensuring compliance is being adhered too
• Assisting with QA Mentor/Coaching
• Supporting new starters making the transition to their team
• Promoting best practice
• Call monitoring

Profile

The business are open to background but are requiring some training and coaching experience or someone that is experienced within the remortgage sector and is looking for that next step in their career!

• Passionate about customer services and delivering the best client experience
• Able to work towards deadlines and in a volume environment
• Excellent attention to detail and organisation skills
• Approachable and supportive
• An excellent team player

Job Offer

Salary of up to £28000 dependent on experience+ reputable business within the legal industry+ full training provided of processes and sector+ central location in Leeds+ superb offices and facilities+ no shift patterns or weekends+ excellent benefits package+ structured progression and development plan+ excellent team and culture+ immediate interview